Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
The role will lead and support the planning coordination and execution of healthcare-related programs and projects within the Military Health System (MHS). This role is essential in driving operational efficiency enhancing performance metrics and supporting data-driven decision-making across facilities and clinical operations.
Accommodation Requests
We are committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process contact our HR Director (April Hawkins) at or
Essential Duties and Responsibilities
- Develop and implement evaluation methods to assess program and project strengths identifying areas for continuous improvement.
- Ensure daily operations of programs and projects align with contractual deliverables and performance expectations.
- Minimize system and process incompatibilities driving the creation of standardized products and procedures.
- Plan and support the development of collaboration tools within SharePoint Online (SPO) EAS MS Teams FROID and other web-based IT systems such as FMIS and M2.
- Design and manage workflow processes in SharePoint Online to optimize communication and operational efficiencies.
- Assist with the coordination planning testing and implementation of Facility Engineering (FE) websites and site integrations.
- Standardize SPO and site templates assisting in development and refinement of new templates.
- Oversee the FE SharePoint Online Ticket System: process track and close tickets create performance reports and update system documentation.
- Ensure consistent support for program and project initiatives to meet deadlines and contractual goals.
- Establish and maintain Plan of Action and Milestones (POA&M) for data quality management in Power BI ensuring effective strategies and best practices.
- Organize and align projects and taskers with the strategic mission and goals of the organization.
- Propose and initiate new projects that support the evolving strategic direction of the organization.
- Deliver exceptional customer service throughout all phases of program and project execution.
- Prepare and submit high-quality deliverables including emerging requirements ensuring accuracy and professionalism.
- Manage and lead a cross-functional team with diverse skill sets and responsibilities.
- Monitor and ensure team performance and customer satisfaction goals are consistently achieved.
- Implement and manage change initiatives to ensure successful delivery of project objectives.
- Maintain regular communication with stakeholders to resolve project issues and ensure transparency.
- Define and communicate program and project goals objectives and desired outcomes.
- Assign project managers and team members based on skills workload and project scope.
- Establish project controls standards and governance structures to guide execution.
- Facilitate the FE Data Governance Council including scheduling documenting meetings and tracking milestones and metrics.
- Oversee multiple projects simultaneously throughout the full program lifecycle.
- Set timelines track milestones and ensure adherence to project schedules and due dates.
- Coordinate and allocate resources efficiently across all projects within the program.
- Manage and maintain all program and project-related documentation.
- Supervise and support all contract personnel across varied projects and specialties.
- Collaborate with project teams to identify risks and develop mitigation strategies.
- Resolve complex issues across multiple levels of program execution escalating as needed.
- Track overall program progress and submit regular updates to leadership.
- Communicate program strategy progress and goals to senior leadership and stakeholders.
- Evaluate mentor and supervise the execution of multiple cross-functional projects.
- Ensure alignment and collaboration across all projects within the program scope.
- Lead and mentor project team members to promote growth and effectiveness.
- Generate ad hoc reports and data queries to support operational needs and leadership requests.
- Develop long-term sustainment strategies for continued Power BI support to Facility Engineering (FE).
- Maintain knowledge of mechanical electrical and related building systems.
- Leverage familiarity with Department of Defense data sources and systems.
- Utilize data manipulation and statistical analysis tools to support decision-making.
- Apply knowledge of medical facility management real property inventory procedures and clinical/operational lease planning.
Education Experience and Technical Skills
Required Education Experience and Technical Skills
- Bachelors degree in one of the following fields is required:
- Healthcare Administration
- Healthcare Science
- Healthcare Management
- Data Science
- Mathematics
- Computer Science
- Or a closely related field
- In lieu of a degree candidates may qualify with a minimum of 8 years of experience within the Military Health System (MHS) managing programs and/or projects in the areas relevant to this role or by providing a government-approved resume that demonstrates equivalent qualifications.
- Minimum of 2 years of experience in one or more of the following areas:
- Program Management
- Project Management
- Administrative Support in a healthcare or federal environment
- At least 2 years of experience developing and deploying facilities and clinical/operational performance metrics (or equivalent experience documented in a government-approved resume).
- Minimum of 1 year of experience in software management and data retrieval.
- Possession of an active favorable National Agency Check with Inquiries (NACI).
- Project Management Professional (PMP) certification is required.
- Lean Six Sigma certification or documented training is required.
- Must have Real ID or Passport in order to undergo commercial airfare travel
- Must have valid drivers license
Work Environment
This position operates in a professional office setting. The role routinely uses standard office equipment such as computers phones printers and photocopiers. The work environment is generally quiet and free from exposure to loud noise hazardous materials or heavy machinery. Employees are typically seated for extended periods and may occasionally move about the office to attend meetings or access equipment and supplies.
Physical Demands
Sitting/Standing: This role is generally sedentary performing sitting work utilizing technological office equipment including a laptop mouse keyboard computer monitors telephones scanners and copiers.
Walking: This role requires the ability to move about inside the office to access the required technological equipment.
Stooping/Kneeling/Crouching/Crawling: This role may require stooping to reload printer trays with print paper moving equipment and managing cords.
Using Hands/Fingers: This role constantly operates technological office equipment such as laptops mice keyboards computer monitors telephones scanners and copiers.
Talking/Hearing: This role requires constant communication with others in the organization to exchange information review information and make decisions about information.
Seeing: This role requires seeing viewing and distinguishing all aspects of internal and external communications.
Carrying/Lifting: This role requires lifting up to 20lbs to transport technological office equipment to and from various workspaces.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Native American Hiring Preference
Our parent company Mno-Bmadsen prefers to hire Pokagon citizens who are qualified and suitable for available positions. For purposes of this section qualified means that the applicant meets the technical and experiential needs for employment; and suitable means that the candidate appears to be the best fit considering present circumstances and conditions. Targeted preference is in the following order:
- First to qualified Pokagon Band citizens; and
- Second to qualified spouses and qualified custodial parents; and
- Third to other qualified Native Americans; and
- Fourth to all other qualified applicants
Any determinations as to the applicability of the Pokagon hiring preference are at the discretion of each Company President.
Branch:
Federal Support Services
Entity:
Seven Generations Architecture & Engineering
FLSA Status:
Exempt
Hours Per Week:
40
Work Arrangement:
On-site
Reports To:
Sr. Federal Program Manager
Manages Others:
No
Overnight Travel:
5% or Less
Tags:
#LI-Onsite
Required Experience:
Manager
Employment Type
Full-Time
