Services Specialist - Material Management
Services Specialist - Material Management
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Job Description
Be part of a growing successful company in an exciting and challenging field. Border States is 100% employee-owned which means youre empowered to make decisions find solutions and receive rewards for your hard work.
This position will be located in: Charlotte NC NC & SC
Job Summary
Supports the day-to-day operations of the Branch Support and Regional Operations departments through the implementation and maintenance of Vendor Managed Inventory (VMI) and Customer Managed Inventory (CMI) systems to achieve operational excellence while developing training and enhancing the capabilities of Border States resources.
Responsibilities
Essential Functions
- Coordinates the implementation of VMI/CMI integration tools and processes effectively communicating requirements and needs with numerous customer and Border States technology stakeholders.
- Supports the companys VMI/CMI application deployment regional and branch personnel and helps maintain a current scope of customer material keeping it accurate and up to date.
- Supports the sales implementation and maintenance of VMI/CMI applications interfacing with third party vendors which includes customer internet security application installation and updates.
- Designs develops and supports VMI/CMI and vending database and documentation files such as engineering and technical records customer parts database by SKU including technical reference information (guides specifications and standards) product and vendor files technical reference library and customer information file.
- Ensures there is effective communication documentation and follow through for all impacted stakeholders at the regional branch and customer levels.
Non-essential Functions
- Supports the customer proposal process including understanding the business process needs effectively communicating solutions creating the value proposition developing the business plan finalizing the proposal/contract and/or providing demo to the customer related to VMI and vending needs.
- Performs other duties as assigned by supervisor or designate.
Qualifications
- Four-year business technology or related degree or the equivalent in work experience.
- Competence in understanding electrical systems.
- Two years of prior operations sales or customer service experience is preferred.
- Advanced working knowledge of PC for Windows Microsoft Office (Excel Word Access and PowerPoint) Email Internet and SAP software preferred.
Skills and Abilities
- Excellent understanding of business processes and procedures with a high degree of accuracy and attention to details.
- Excellent interpersonal written and verbal communication and reading skills.
- Ability to effectively plan prioritize and organize.
- Excellent customer service skills include being competent accurate responsive and engaged.
- Ability to trouble-shoot and problem solve various situations.
- Ability to adapt to changing circumstances using innovative solutions to solve problems.
- Ability to travel and work independently at customer sites while demonstrating excellent interpersonal skills to understand customer needs.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 33% Frequently34 66% Continuously: 67 100%
- Lift from Waist:
- < than 10 lbs. - Not at all
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100 lbs. - Not at all
- Lift from Floor:
- < than 10 lbs. - Continuously
- 10 to 25 lbs. - Frequently
- 26 to 50 lbs. - Occasionally
- 51 to 75 lbs. - Occasionally
- 75 to 100 lbs. - Not at all
- 100 lbs. - Not at all
- Carried for Distance:
- < than 10 lbs. - Not at all
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100 lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day:
- Sitting (a continuous period of being seated) - Frequently
- Standing (for sustained periods of time) - Frequently
- Walking (moving about on foot to accomplish tasks) - Frequently
- Bending/stooping (downward and forward) - Occasionally
- Crawling (moving about on hands and knees or hands and feet) - Occasionally
- Climbing/Walking Stairs (ascending or descending) - Frequently
- Reaching (extending arms in any direction) - Frequently
- Crouching/squatting (bending the body downward and forward by bending leg and spine) - Frequently
- Kneeling (bending legs at knee to come to rest on knee(s)) - Frequently
- Balancing (maintaining body equilibrium to prevent falling) - Occasionally
- Repetitive motion (substantial movement (motions) or the wrists hands and/or fingers) - Continuously
- Pivoting (movement in any direction with one foot keeping the other in contact with the floor) - Frequently
- Pushing/Pulling (using upper extremities to press against or draw or tug) - Frequently
- Grasping (Applying pressure to an object with the fingers and palm) - Continuously
- Fingering (picking pinching typing; working with primarily fingers and not whole hand) - Continuously
- Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
- Driving (the control and operation of a motor vehicle) - Occasionally
- Desk work (work usually performed at a desk) - Continuously
- Use of a computer - Continuously
- Use of a telephone - Continuously
- Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
- Exposure (to adverse weather & temperature conditions) - Frequently
- Travel (travel needed to perform job duties) - Frequently
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employers discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers needs which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment resourcefulness and flexibility to outperform all others.
Values
As a Border States employee-owner youre responsible for living our mission service philosophy and service standards.
Our Purpose
We believe unstoppable businesses shouldnt go it alone. We are owners - of relationships of outcomes of every moment these unstoppable businesses need to deliver.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Border States employee-owners are competent accurate responsive and engaged .
Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for
Border States has a competitive benefits package which includes but is not limited to:
Health Dental and Vision Benefits
Accident Critical Illness Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.
Equal Opportunity For All
Its not just the something weve believed in since our value the diversity of all of our employee-owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
As part of the hiring process candidates may be subject to one or more of the following pre-employment screenings depending on the position:
- Criminal background check (required for all candidates)
- Motor Vehicle Record (MVR) check (required for positions involving driving)
- Drug testing
These requirements vary by role and will be communicated during the onboarding process if applicable.
Required Experience:
Unclear Seniority
Employment Type
Full Time
