Account Resolution Specialist
Account Resolution Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Xplore Inc. isCanadas fibre 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living for today and future generations.
We are looking for an Account Resolution Specialist to join our team at our office in either Fredericton or Woodstock NB or Cornwall ON. This position will be responsible for handling collections inbound and outbound calls billing and administration for Xplore Inc. subscriber accounts.
Key responsibilities include:
Fast pace high volume environment of inbound and outbound calls from and to delinquent Subscriber accounts.
Answer all cases and email communication as required on a timely basis
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Other responsibilities as deemed necessary by the department.
The ideal candidate will possess:
Knowledge of Microsoft Excel Outlook and Word
Well-developed analytical skills with an acute attention to detail
Strong interpersonal and communication skills
Accounts Receivable Knowledge/experience
Knowledge of Billing & Collection Procedures
Strong attention to detail goal oriented
Commitment to excellent customer service
Post-secondary education (Community College) and a minimum of 1-2 years of relevant experience in a credit/collections role or an equivalent combination of training and experience
Experience with a CRM system such as Salesforce is a definite asset
Bilingualism is an asset
As a condition of employment and in order to comply with industry related data security standards this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. isCanadas fibre 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living for today and future generations.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
