Senior Manager, Strategic Support, Canadian Commercial Banking

Requisition ID: 232699

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Senior Manager Strategic Support Canadian Commercial Banking

Purpose

The Senior Manager Strategic Support will support the Regional VP Canadian Business Banking with reporting and initiatives to help drive sales onboard new staff and enhance revenue.

This role contributes to the overall success of Canadian Business Banking by ensuring specific individual goals plans initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations internal policies and procedures.

This position will report to the VP Commercial Banking Distribution GTA.

Accountabilities:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.

Helps to sustain and evolve a client-centric sales culture and operating model within the region by:

Analyzing and preparing sales management data from Salesforce for further review at Group Touch Bases/Individual Touch Bases GTB/ITBs (e.g. calling activity pre-call planning client planning activity pipeline deal progression joint call variances cross-sell activities etc.).
Act as a Salesforce champion and subject matter expert; provide support and training to the team (in partnership with Commercial Customer Experience) to ensure that all team members have adequate Salesforce knowledge to fully leverage the tool.
Analyzing Scorecard results and data for presentation to the VP and validating and disseminating financial and non-financial metrics within the region.
Conducting key sales and service management activities within the region including scheduling setting the agenda for and preparing content for regional/team GTBs including partners as appropriate. Preparing and managing content for regional team meetings.
Evaluating recommending and coordinating customer satisfaction/engagement initiatives within the region in support of continuous improvement and increased client loyalty
Identifying strong performance for recognition purposes and escalating non-performance issues.
Supporting the execution of client segment migration strategies within the region and in communicating these strategies to affected stakeholders

Support the design and development of short and medium-term tactical plans and strategies that successfully position Scotiabank within the regional market to achieve business objectives by:

Researching analyzing and summarizing information on competitive intelligence business trends and market positioning
Reviewing and providing feedback in response to proposals put forward by teams within the region and making recommendations to the VP for his/her consideration based on the applicability and relevance of the proposal in relation to the overall regional strategy
Monitoring and analyzing segment and market-area performance.

Support the business planning process in the region and provide analysis of proposals / business cases / profit plans / goal plans to support the VP in achieving the regions goals by:

Reviewing project proposals or plans to determine applicability timing and funding availability
Documenting a summary of findings ensuring clarity and substantiation of proposals / plans being presented for consideration
Participating in the development of regional budgets and profit plans
Monitoring results through the review analysis and trending of reports
Identifying and recommending tactical responses to negative trends to the VP
Leading the annual business planning process including: SOWT analysis on market and portfolio formulation and execution of initiatives call plans client event initiatives Quarterly updates vs. Plan and forecasting.
Monitoring and assisting in the management of authorized FTE including portfolio reviews as Client Relationship Manager (CRM) Senior Client Relationship Manager (SCRM) vacancies arise to help ensure vacancies are filled at the appropriate job level (in conjunction with VP and HR)
Supporting the VP in maintaining regional budgets metrics and reporting for initiatives

Lead or support the regional implementation and communication of initiatives/projects in support of business objectives by:

Ensuring clear appropriate communication and materials are developed or provided to support implementation
Ensuring all key internal business partners are participants in the process at the appropriate stage and level
Coordinating activities and liaising with team members to ensure objectives are accomplished within prescribed timeframes
Reinforcing the Canadian Business Banking Vision Mission and Strategic Priorities through the use of a multi-channel communication platform within the region
Maintaining ongoing contact with Canadian Business Banking EO communication teams to ensure regional communication and presentations reflect the Canadian Business Banking national priorities.
Supporting the VP in the development of internal/external material that positions Scotiabank as the Bank of choice for business customers in the market

Provide direction guidance and support to members of the regional Commercial Banking team and as required customers and business partners within the region by:

Providing clarification and direction on issues raised
Reviewing prioritizing and responding to inquiries / complaints / requests for information in the absence of the VP
Escalating issues to the VP as appropriate with recommendations and/or solutions
Assisting with the negotiation of compromises between team members and partners guiding those involved to alternatives if required
Managing the details and logistics of client appreciation events executive visits etc.
Analyzing and supporting ViewPoint results and action planning.

Champion the effectiveness of huddles (including The Pulse):

Participate in team huddles as required within the Region to ensure maximum effectiveness.
Monitor progress against E2E objectives and established goals.
Act as an escalation champion vetting tier 1 and 2 problems identified by the team and escalating and following for resolution of tier 2 issues.

Assist with the onboarding of new employees:

Ensure new hires are equipped with the tools necessary to be successful (eg. Salesforce Deal Tracker revenue reports etc.).
Provide coaching to new employees on how to use the tools referenced above.
Act as a regional resource to integrate new employees in the Commercial Bank.

Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

Implements and maintains strong data governance disciplines to ensure accuracy of information and reporting across all Canadian Business Banking systems.

Actively pursues effective and efficient operations of his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct.

Champions a high performance environment and contributes to an inclusive work environment.

Reporting Relationships:

Primary Manager: Vice President Canadian Business Banking (Regional)

Secondary Manager: Director Client Experience and Sales Effectiveness in Canadian Business Banking Executive Office (dotted reporting relationship)

Direct Reports: None

Education / Experience / Other Information:

Education

Undergraduate degree in business or economics is preferred
Other training requirements as determined by the Bank from time to time.

Skills/Work Experience

Previous work experience of at least 2 - 5 years is preferred
Strong knowledge of Banks business lending and deposit products and services and customer profitability model in order to provide integrated financial solutions.
The incumbent requires a strong knowledge of the commercial banking marketplace in Canada and a detailed knowledge of the assigned market areas key industries and competitive positioning within the assigned market area. The incumbent understands the Canadian Business Banking objectives and has a thorough knowledge of segment strategies and structure as well as its lending and deposit products and services.
Ability to deliver in a fast paced dynamic environment
Self-motivated with the ability to work independently and collaboratively with multi-functional teams
Thorough knowledge of relationship building and teamwork skills
Strong coaching leadership and management skills are essential to work with Partners across the Bank as well as external parties.
Excellent communication skills needed as presentations and updates to Sr. Leadership will be regular requirement.
Strong influencing skills are needed to help motivate agreement among multi-functional teams
Good knowledge of Onboarding Know Your Customer Anti Money Laundering processes
Good PC skills are necessary including a working knowledge of MS Word Excel PowerPoint Outlook and other commercial systems and platforms.
Thorough knowledge of Canadian Business Banking products and services including the supporting systems routines and operating procedures;
Working knowledge of products and services provided by the Banks specialized sales forces and other delivery channels such as Wealth Management Small Business Banking Global Business Payments Global Risk Management Cash Management Contact Centres etc.
Solid knowledge of Salesforce CIS Deal Tracker and other Canadian Business Banking systems

Working Conditions:

Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.