Manager, Customer Success
Manager, Customer Success
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Team Leadership & Coaching: Lead mentor and develop team members to ensure strong performance professional growth and alignment with Customer Success best practices.
- Customer Account Oversight: Monitor the health of assigned accounts ensuring prompt resolution of issues proactive engagement and achievement of retention goals.
- SLA Management: Track team performance against SLAs identify gaps and collaborate with Support Delivery Leaders to ensure targets are met.
- Process Execution: Implement and reinforce customer engagement processes service delivery standards and reporting requirements established by the Director of Customer Success.
- Escalation Handling: Serve as the first point of escalation for customer concerns resolving issues promptly and escalating to the Director when necessary.
- Cross-Functional Collaboration: Partner with Support Operations Sales and Product teams to ensure customers needs are communicated and addressed.
Required Experience:
Manager
Employment Type
Full-Time
