Guest Experience Manager- New Property in Virginia Beach
Guest Experience Manager- New Property in Virginia Beach
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USD 55000 - 65000
1 Vacancy
Job Description
Your Next Destination Awaits
Are you passionate about creating unforgettable guest experiences Do you thrive in dynamic environments where no two days are the same Join Commonwealth Lodging where Top Notch Talent meets World Class Hospitality. Were looking for a Guest Experience Manager (GEM) who brings energy empathy and excellence to every guests interaction.
About the Role
As our Guest Experience Manager youll be the heartbeat of property ensuring every guest feels welcomed cared for and delighted from pre-arrival to post-stay. Youll lead with a guest first mindset collaborating across departments to elevate service standards and create memorable moments.
Key Responsibilities
- Property & Presentation: Ensure all guest-facing areas reflect brand standards in cleanliness and visual appeal.
- Guest Management: Be present during peak times resolve issues promptly and handle special requests with flair.
- Reservations & Experience: Oversee room assignments guest profiles and personalized offerings.
- Front Desk Leadership: Train and supervise staff manage checklists reviews inventory and scheduling.
- Operations & Housekeeping: Coordinate readiness of rooms and support maintenance needs.
- Team Support: Assist with onboarding performance reviews and administrative tasks.
- Events & Groups: Partner with Sales & Marketing for seamless group bookings and event execution.
- Experience Curation: Develop unique guest experiences and weekly Look Ahead reports to anticipate needs.
What You Bring
- A passion for hospitality and a knack for problem-solving.
- Strong communication and leadership skills.
- Experience in hotel operations preferably 5 years in a supervisory role.
- Familiarity with hotel systems and Microsoft Office.
- Ability to work in a fast-paced 24/7 environment with physical mobility and stamina.
- Serve Safe Manager Certification preferred.
Our Core Values
Team First Own It Relationship Oriented Professionalism Integrity/Honesty
Why Join Us
At Commonwealth Lodging we dont just manage hotels we create destinations. Youll be part of a team that values innovation collaboration and continuous growth. If youre ready to lead with heart and make a lasting impact we want to meet you.
Required Experience:
Manager
Employment Type
Full-Time
