Claims Manager
Claims Manager
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Job Description
Purpose of the role
Provide leadershipin managing runoff intermediated claims across Home Landlord and SME products to deliver optimal compliant outcomes.
18 Month Fixed Term contract.
Key priorities
- Lead and support a team to meet service and performance targets.
- Monitor and report on claims service delivery weekly.
- Ensure operational controls meet regulatory compliance.
- Build strong relationships with internal and external stakeholders leveraging deep understanding of the role.
- Proactively manage risk and support continuous improvement.
- Follow all WHS policies reporting hazards and ensuring a safe work environment.
- Promote a strong risk culture across the team and business.
About you
Experience & Knowledge:
- Degree in business insurance or a related field (preferred not essential).
- 5 years experience leading teams in a complex service environment.
- Proven background in managing insurance claims.
- Skilled in leading remote high-performing teams and managing performance.
- Strong conflict resolution and client management skills.
- Excellent knowledge of property claims legislation and regulations.
- Understanding of general insurance and broker environments.
- Awareness of industry trends and innovations in claims service.
- Commercial thinker with strong planning and problem-solving skills.
Ways of working
Youi offers a hybrid model: in-office Tuesday to Thursday remote Mondays and Fridays. This role can be based at any three of our locations.
Head Quarters Sippy Downs Sunshine Coast:
Our beautiful Sunshine Coast office offers free onsite parking is close to public transport (bus) and is conveniently located near shops. Plus our HQ comes with multiple perksread more below!
Fortitude Valley office:
Conveniently located at the corner of James St and Ann St our Fortitude Valley office is just a short walk from the train station and well-connected by bus. Its also near some of Brisbanes best restaurants bars and shops!
Sydney office:
Located in the heart of Sydneys CBD our office offers multiple commuting options including bus and trains.
Why Youi
At Youi we challenge the normin both insurance and hiring. With 3000 employees were growing fast driven by diversity individuality and a passion for awesome service. Our dynamic honest and human-focused team values every contribution. If youre ready to make a difference join us!
- Work-Life Balance 22 days of leave (including your birthday) paid volunteer day and onsite wellness services.
- Wellbeing Free fitness classes bike hire onsite health checks and a 24/7 employee assistance program. Enjoy social sports virtual health challenges and two onsite cafs.
- Financial Perks 15% insurance discount retail deals free footy tickets and financial wellbeing & health insurance consults.
- Growth & Recognition Career progression paid study leave and an award-winning reward & recognition program.
As a Circle Back Initiative member we commit to respond to every application.
* Our Internal Talent Acquisition team handles all hiring and we dont accept unsolicited resumes sent to hiring managers. *
Required Experience:
Manager
Employment Type
Full-Time
