Technical Support Specialist
Technical Support Specialist
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Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Americas Technical Support ManagerAt ABB we are dedicated to addressing global challenges. Our core values: care courage curiosity and collaboration - combined with a focus on diversity inclusion and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Thats our story. Make it your story.
Your role and responsibilities
In this role you will provide expert-level support for ABB instrumentation products ensuring our customers receive prompt effective and professional technical assistance. You will serve as a key technical resource for troubleshooting product guidance and system integration support across various industries including oil & gas water/wastewater chemical and power generation.
The work model for the role is: Remote #LI-Remote
This role is contributing to the Instrumentation business of Process Automation Measurement Analytics in the Americas.
You will be mainly accountable for:
- Provide technical support for ABB process instrumentation products such as pressure transmitters flow meters (e.g. Coriolis electromagnetic) temperature sensors level instruments and analyzers.
- Troubleshoot field issues via phone email or remote tools and provide detailed recommendations or corrective actions.
- Respond to and update salesforce case support for product related customer inquiries. Metrics will be maintained to ensure we are meeting customer expectations of providing best in class technical phone support.
- Coordinate and resolve escalated customer issues for level 1 and 2 product technical support of all products.
- Salesforce Case management: Create assign document and resolve customer issues using Salesforce.
- Technical resource for ABBs field service personnel.
- Understands systemic issues and investigating customer related Instrumentation product problems developing solutions and preparing related recommendations.
- Associate or bachelors degree in electrical engineering Instrumentation Automation or a minimum of 5 years related technical field or a special combination of education and experience and/or demonstrated accomplishments.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
Preferred Qualification
- Bachelors degree and 35 years of hands-on experience with flow measurement technologies particularly in industrial environments.
- In-depth understanding of EMF Vortex/Swirl Coriolis VA and Thermal Mass flow measurement principles installation and troubleshooting.
The Measurement & Analytics Division is among the worlds leading manufacturers and suppliers of smart instrumentation and analyzers working at the heart of industrial digital transformation. The Measurement & Analytics Divisions portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature pressure flow and level; force measurement solutions measuring parameters such as flatness thickness and tension; and advanced digital solutions for device management device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas chemical water and wastewater power hydrogen batteries as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing before and after values enabling efficient operations and environmental sustainability through measurement.
Whats in it for you
We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
excludes ABB E-mobility Athens union Puerto Rico
Go to and click on Candidate/Guest to learn more
Health Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D 100% employee paid up to maximums
- Short Term Disability up to 26 weeks Company paid
- Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
- Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
- Parental Leave up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $65100 and $104160 annually.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
