Onboarding & Empanelment Coordinator

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive exceptional care. Patient-centered whole-person care. Our unique full scope team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores Largest Teaching Health Center FQHC 11 Locations offering 44 Specialties NCQA Patient-Centered Medical Home Level 3 Certified
Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/STAR/Pediatric Specialty HPSA Scores: Primary: 17 Dental: 25 Mental: 20

What We Are Looking For

The Onboarding & Empanelment Coordinator (OEC) will be responsible for establishing newly assigned patients with a Primary Care Provider (PCP) and navigating the patient through the onboarding process. This position will be the first point of contact for newly attributed patients. The OEC will ensure patient information is current and up to date new patient screening is completed and all pertinent health information is gathered. The OEC will monitor provider panels and conduct assignments and reassignments based on panel metrics.

Schedule: 5 days per week 8 hours per day Location: Brier Clinic San Bernardino CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Establish newly assigned patients with a Primary Care Provider (PCP) and guide them through the onboarding process.
• Act as the primary point of contact for newly attributed patients providing support and assistance as needed.
• Ensure patient information is current and up to date in the system and all necessary paperwork is completed accurately.
• Conduct new patient screenings and gather pertinent health information to facilitate seamless integration into the healthcare system.
• Monitor provider panels and maintain accurate records of patient assignments and reassignments based on panel metrics and organizational needs.
• Collaborate with healthcare providers administrative staff and other relevant stakeholders to facilitate the onboarding process and ensure a positive patient experience.
• Coordinate with department heads and team leaders to schedule orientation sessions and introductions for new patients with their assigned PCPs.
• Develop and maintain relationships with patients to foster trust and engagement in their healthcare journey.
• Assist patients in navigating the healthcare system including scheduling appointments obtaining referrals and accessing additional resources as needed.
• Participate in quality improvement initiatives aimed at enhancing the patient onboarding experience and improving overall patient satisfaction.
• Stay informed about industry regulations accreditation standards and best practices related to patient onboarding and empanelment processes.
• Utilize technology and software solutions to streamline and automate aspects of the patient onboarding process ensuring efficiency and accuracy.
• Provide training and support to departmental staff on patient onboarding procedures and best practices.
• Collaborate with cross-functional teams to identify opportunities for process improvement and implement solutions to enhance the patient onboarding experience.
• Support special projects and initiatives within the quality improvement department as assigned demonstrating flexibility and adaptability to meet organizational needs and priorities.
• Other duties as outlined in the official job description.

QUALIFICATIONS:

• Education: High school diploma or equivalent. An associate degree is preferred.
• Licensure/Certification: Medical Assistant Certification required.
• Experience: 3 years of experience in health care hospital provider practice or similar settings is required.
• Essential Technical/Motor Skills: Must be proficient in MS Office Suite (Word Excel PowerPoint Outlook). Must be able to use widely support internet browsers. Must have the ability to use variations of electronic health records and other various databases.
• Interpersonal Skills: Able to relate and communicate positively effectively and professionally with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure; lead supervise teach and collaborate; accept direction. Able to communicate effectively in English in person in writing and on the telephone; think critically; perform basic math functions; manage multiple assignments effectively; compose written material; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.
• Essential Mental Abilities: Must be flexible to perform a variety of tasks. Must be well organized and a self-starter. Must have strong analytical and problem-solving skills.
• Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

EEO: SAC Health is committed to fostering a diverse equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

Full Benefits Package

Industry Leading PTO Accrual (accrued per pay period) Sick Leave Paid Holidays Paid Jury Duty Bereavement SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) Retirement - up to 8% employer contribution Continuing Education and Learning Benefits Annual Mission Trip and much more!

Learn More About the Work We Do:

SAC Healths Mission: SAC Healths mission is to reflect the healing ministry & love of Jesus Christ through healthcare education & partnerships that empower our communities to flourish.

SAC Healths Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect