Customer Relationship Management (CRM) Product Family Platform Specialist (Mid-Level or Lead)
Customer Relationship Management (CRM) Product Family Platform Specialist (Mid-Level or Lead)
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Job Description
Company:
The Boeing CompanyThe Boeing Company is currently seeking a Customer Relationship Management (CRM) Product Family Platform Specialist (Mid-Level or Lead) to join the team in Seattle WA; Arlington VA; or Renton WA.
As a Product Family Platform Specialist you will be a pivotal contributor to the Salesforce CRM platform strategy and its execution. Collaborating closely with senior leadership the product manager pod lead and cross-functional teams you will drive the refinement and delivery of the product roadmap. While this role focuses on disciplined execution and strong collaboration rather than sole ownership of the enterprise-wide strategy your proactive initiative will be instrumental. You will ensure that platform enhancements deliver measurable business value maintain platform stability and effectively manage technical debt across Sales and Marketing functions within Boeing Commercial Airplanes (BCA) Boeing Defense Space and Security (BDS) and Boeing Global Services (BGS).
Position Responsibilities:
Utilize the Salesforce CRM product vision strategy and roadmap balancing innovative feature development with ongoing technical debt reduction to ensure platform quality scalability and compliance with industry and internal standards
Oversee the Salesforce CRM technical debt strategy defining a remediation roadmap aligned with Salesforce and Boeing development standards
Lead continuous improvement initiatives for business processes and tools driving optimal system performance and code quality
Collaborate with technical teams to balance feature delivery with platform health
Engage with stakeholders across functions to elicit needs understand workflows and prioritize product features
Manage the product backlog write user stories facilitate sprint planning and stand-up meetings
Work closely with Salesforce administrators and development teams to architect and deploy scalable solutions
Prioritize product features based on user needs and business goals; drive the execution of the product roadmap and ensure the timely delivery of solutions. Coordinate User Acceptance Testing (UAT) validate changes and oversee releases to production
Analyze system usage and performance metrics gather user feedback and iteratively refine the Salesforce platform to improve efficiency and user satisfaction
Identify opportunities for automation and process optimization to drive efficiency and effectiveness
Partner with teams across geographic locationsincluding Boeing Commercial Airplanes Defense & Security and Global Servicesto align CRM initiatives with enterprise-wide objectives
Develop and implement strategies to maximize user adoption including delivering training creating documentation promoting best practices and acting as a subject matter expert on CRM features and capabilities
Contribute to broader digital and CRM transformation projects by integrating Salesforce with other systems to deliver cohesive customer experiences and innovative solutions
BasicQualifications (Required Skills/Experience):
Current Salesforce Administrator certification or ability to obtain it within 36 months of hire
3 years of experience with technical product or program management including ownership of a technology roadmap and defining product strategy
Experience with Salesforce Sales Cloud and Marketing Cloud
Experience working with Agile teams or as a Product Owner/Product Manager within Agile environments
Experience with cloud technologies and data integration
Experience with Azure DevOps (ADO)
Preferred Qualifications (Desired Skills/Experience):
5 or more years related work experience or an equivalent combination of education and experience
Bachelors degree or higher
Current SAFe (PO/PM) Certification
Experience with integration frameworks and marketing automation tools
Experience within the aerospace defense or government sectors/domains
Experience mentoring junior team members
Experience in changing management or user engagement strategies
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range for Mid-Level: $108800 $147200
Summary pay range for Senior: $131750 $178250
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This is not an Export Control position.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Manager
Employment Type
Full-Time
