Membership Coordinator
Membership Coordinator
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$ 42000 - 50000
1 Vacancy
Job Description
Membership Coordinator
Job Description
Reports to: Director of Health & Wellness
FLSA Classification: Exempt
Date Approved: August 2025
Pay: $42000 $50000 annually based on experience
- Free monthly childcare eligibility with the Early Learning Program
- Health Insurance (MedCost)
- Dental Insurance (Delta Dental)
- Life Insurance (Mutual of Omaha)
- Short-Term Disability (Mutual of Omaha)
- Paid Maternity/Paternity/Adoption Leave
- Retirement Plan
- Fitness & Aquatics Center: Free membership for employees; family members may be added for $20/month.
- Holidays: 11 paid holidays per year with flexibility for religious observances.
- Paid Time Off (PTO)
Summary
The Membership Coordinator serves as the primary point of contact for YWCA fitness and aquatics members supporting the growth and retention of memberships through excellent customer service strategic outreach and collaborative sales efforts. This role supports front desk operations and contributes to the overall success of the Health & Wellness department by developing membership partnerships engaging current and prospective members and maintaining accurate records and reports. This is a full-time year-round benefits-eligible position.
Mission Alignment
The YWCA of Asheville and WNC is on a mission to eliminate racism and empower women. The Membership Coordinator plays a critical role in bringing this mission to life within the Health & Wellness program. The ideal candidate is committed to racial and gender equity passionate about inclusive health practices and approaches their work with warmth integrity and professionalism.
They communicate effectively and respectfully across lines of difference and contribute to a compassionate community by demonstrating teamwork collaboration and a shared commitment to justice.
Essential Responsibilities
Membership Recruitment and Retention
Serve as the primary contact for prospective and current members via phone email and in-person interactions.
Conduct regular prospective member tours with strong closing techniques.
Follow up with membership leads through cold and warm calls.
Support membership growth through organizational partnerships corporate accounts and community outreach.
Collaborate with the Marketing Manager to support internal and external promotional campaigns.
Track and assess member satisfaction and engagement through surveys reports and follow-up communications.
Train staff on membership promotions and sales techniques.
Maintain knowledge of industry trends and membership pricing strategies.
Front Desk & Operational Support
Hold regular shifts at the front desk to model excellent customer service and stay connected to member needs.
Work with the Health & Wellness team to ensure front desk operations are smooth informed and welcoming.
Accurately process member billing including organizational accounts and scholarship recipients.
Maintain up-to-date and organized membership records using Daxko or other member management software.
Serve as a database administrator and generate regular membership reports.
Monitor merchandise inventory and manage pricing updates.
Respond to and resolve member concerns in a timely and thoughtful manner.
Marketing and Outreach
Represent the YWCA at events speaking engagements and tabling opportunities (minimum 2 hours/month).
Develop and promote membership and merchandise offerings for partner organizations.
Advise staff on ways to enhance member experience and retention.
Coordinate with the Marketing Manager on seasonal campaigns and messaging.
Leadership and Team Support
Contribute to department planning membership drives and the development of outreach materials.
Train front desk team members on customer service sales strategies and systems use.
Participate as a member of the YWCAs leadership team.
If applicable carry out supervisory responsibilities including hiring onboarding performance evaluation and problem resolution in accordance with YWCA policies.
Qualifications
Minimum Requirements
Bachelors degree in a related field preferred.
At least 3 years of experience in program coordination sales or customer service roles.
Skills and Competencies
Demonstrated success in membership sales or similar environments.
Excellent customer service and interpersonal communication skills.
Ability to de-escalate conflict and respond calmly in challenging situations.
Strong organizational and administrative skills including accurate recordkeeping.
Proficiency in Google Workspace Microsoft Office and a willingness to learn membership database systems (e.g. Daxko).
Bilingual in Spanish is a plus.
Working Conditions
This position operates in a front-facing office environment. Must be comfortable working at a desk for long periods and using computers and phones. Occasional lifting and standing are required when giving tours or engaging in physical demonstrations.
Physical Demands
Must be able to frequently move throughout the facility provide guided tours and occasionally lift/move objects. This role requires extended periods of standing walking and engaging in conversation.
Required Experience:
IC
Employment Type
Full-Time
