Knowledge Management - Senior Associate
Knowledge Management - Senior Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Knowledge ManagementManagement Level
Senior AssociateJob Description & Summary
About the role:
We are seeking a dynamic and detail-oriented Senior Associate to join our Knowledge Management (KM) Team. This role is central to driving knowledge sharing enabling efficient content management and supporting knowledge strategy across Business Solutions functions through effective knowledge practices. We are seeking a professional with a track record of successfully managing Knowledge preferably in highly regulated and quality driven business environments.
The Knowledge Management - Senior Associate plays a key role in curating managing and maintaining critical knowledge for Business Solutions across enterprise-wide platforms. This position supports functional teams in leveraging KM tools and best practices to enhance knowledge sharing and contribute to the Firms broader self-service strategy.
What your days will look like:
Curate and maintain internal knowledge repositories ensuring content is accurate relevant searchable and regularly updated
Engage with teams across the Business Solutions Line of Service to collect organise and structure key knowledge resources
Partner with the Knowledge Manager to translate business needs into effective KM solutions
Assist in developing engagement plans to promote KM tools and enhance self-service adoption
Collaborate with offshore teams to support the redaction and refinement of knowledge assets ensuring practitioners have timely access to high-quality reusable content that accelerates go-to-market efforts
Work closely with Technology teams to support the deployment and ongoing management of KM platforms (e.g. ServiceNow SharePoint).
Identify opportunities to drive efficiency through automation and intelligent process improvements within KM platform
Identify opportunities to enhance AI-powered search capabilities within KM platforms enabling users to easily access relevant knowledge
Support the continuous improvement of KM system functionality performance and overall user experience
Develop training resources and lead sessions to build KM capabilities and embed best practices across functions Monitor usage of knowledge resources analyse user engagement and provide insights to drive continuous improvement
The skills and experience we are looking:
Proven experience in knowledge management within professional services consulting or a similar environment
Solid understanding of knowledge management principles practices tools and technologies
Hands-on experience with enterprise content management platforms such as ServiceNow SharePoint and Microsoft 365
Excellent communication stakeholder engagement and presentation skills
Strong analytical thinking and problem-solving abilities
Demonstrated success in stakeholder and relationship management supporting customers in developing engaging well-structured and searchable knowledge
What youll receive from us:
No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Writing Communication Communications Management Conducting Research Content Audit Content Development Content Editing Content Management Contract Management Creativity Data Analysis Database Administration Data-Driven Insights Data Reporting Data Visualization Developing Policies and Guidelines Developing Presentations Digital Research Documentation Administration Electronic Document Management Systems (EDMS) Embracing Change 37 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Up to 20%Available for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
