Quality Governance Manager (all genders) - Zalando Fashion Studios

THE ROLE & THE TEAM

We are looking for a Quality Manager to join our dynamic team reporting directly to the Quality Governance Team this role you will be instrumental in maintaining and enhancing the quality standards of Product Detail Page (PDP) content across Zalandos wholesale and partner assortments.

Your responsibilities will include managing various aspects of article content governance ensuring that guidelines are adhered to by both Zalando teams and partners and that PDP content meets ethical legal and quality standards. You will also collaborate closely with external teams to achieve and further improve predefined quality targets.

WHAT WED LOVE YOU TO DO (AND LOVE DOING)

• Quality Governance: Initiate and drive central content quality initiatives to ensure consistency and accuracy across the platform.

• Feedback Processes: Support feedback and correction processes for quality-related issues and escalations ensuring timely resolution.

• Stakeholder Collaboration: Collaborate with external stakeholders to maintain and improve quality standards and consistency across the Zalando platform.

• Support in building and maintaining a Quality Governance program which is compliant with corporate objectives and policies (setting-up processes and KPIs).

• Supporting Team Lead in leadership responsibilities (capacity planning and prioritisation supporting junior team members adaptive decision making).

WED LOVE TO MEET YOU IF

• Minimum 3 years of senior experience in a quality governance or similar role (preferable: quality management quality assurance content moderation) in a tech/ digital company consulting or a fast-moving start-up.

• Focus on delivering great results - data driven approach.

• Demonstrated ability to foster a culture of strong ownership accountability and collaboration - you embrace change and always seek solutions.

• Excellent communication skills (stakeholders management) with a curious and proactive mindset.

OUR OFFER

Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando 30% off Zalando Lounge discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

INCLUSIVE BY DESIGN

At Zalando our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity sexual orientation personal expression ethnicity religious belief or disability status. You are welcome to leave out your picture age or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need so we can best support you throughout the hiring process.

- our diversity & inclusion strategy:
Our employee resource groups: