Retention Specialist
Retention Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Salary $55000 year
Do you have a passion for making a difference in someones life Are you looking for an opportunity to use your skills experience and empathetic nature to work for a progressive forward-thinking and family-owned company where creativity is encouraged Are you goal driven Then the Retention Specialist position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
As Retention Specialist you will provide support and assistance to program clients in all areas related to gaining and/or retaining employment and career advancement. You will also focus on job retention follow-up and support.
Pathways for Access to Careers and Employment (PACE) Workforce Development Program focuses on maximizing education training and career exploration for participants so they can develop well-rounded and adaptable skills that will position them for success across multiple industries and roles and connect them to employment that align with their interests and goals.
Responsibilities
Successful Elements:
- Focus on one-on-one outreach and follow-up to ensure job retention which includes overseeing client activities and assisting with workshop schedules
- Accurately complete required documentation for enrollment including individualized assessment of work family and personal development needs and opportunities
- Build professional one-on-one working relationships with clients to assist in eliminating challenges that are hindrances to obtaining and retaining employment
- Provide referrals to appropriate community service or social service agencies when needed
- Encourage clients to participate in and follow through with planned activities as outlined in contract with funding agency including creating solutions to client attendance problems
- Maintain organized database of clients and keep detailed documentation of all contacts with clients as specified by contractor
- Share information with appropriate staff and/or funding agencies
- Provide consistent and comprehensive case management and follow-up ensuring that post-placement contacts are made as required by specific contract including coordinating with client retention services and accommodating client work schedules
- Assist in the preparation of project reports as needed
- Help to ensure that positive outcomes and goals are met as required by contract
- Other opportunities as available
Qualifications
Experience Requirements:
- Ability to prioritize tasks and document visits and contacts
- Demonstrated telephone computer and written communication skills
- Ability to maintain flexibility as needs of contract or contractor require
- Sales or marketing experience an asset
- A working knowledge of Microsoft Windows Word and Excel
- Spanish or Russian skills preferred
Education Requirements:
- Bachelors degree or equivalent experience
Bring your expertise to EDSI where you will be able to live our values every day: Show Up Smile and Support!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
