Onboarding Engineer (Cloud & Backup Solutions)
Onboarding Engineer (Cloud & Backup Solutions)
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Job Description
Is this you Are you a technically skilled IT professional with a strong background in cloud technologies backup solutions and business continuity Do you have hands-on experience successfully deploying backup and disaster recovery solutions Are you comfortable collaborating with highly technical cross-functional teams If you thrive in dynamic environments and take pride in delivering solutions that make a real impactthis role is for you!
Who are we Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud backup and replication disaster recovery security and Microsoft 365 the public cloud space we specialize in migration optimization transformation and cloud-first application consulting.
What sets us apart A fun casual and collaborative culture that embraces fresh ideas innovation and a strong customer-first mindset. At Opti9 we work hard support each other and never shy away from a challenge. We believe in balancing results with a positive team spiritand were always on the lookout for authentic accountable individuals who are ready to grow with us and make an impact.
What will you do Youll onboard new and existing clients delivering cloud-based solutions that support their business continuity goals. Youll plan and lead client-facing projects that address critical IT resilience and cloud infrastructure needs. This is a hands-on role focused on executing project tasks efficiently while providing a high-touch customer-centric experience throughout the deployment process.
What are the details
Primary Responsibilities:
Leading end-to-end deployment of Veeam solutions including Backup & Replication Veeam for Microsoft 365 Veeam Backup for Azure and others
Configuring virtualized infrastructure such as Domain Controllers Remote Desktop Servers Virtual Firewalls and more
Provision and configure Microsoft 365 environments including license provisioning and user account creation
Coordinate with Sales and Account Management to fulfill client requests promptly and according to documented procedures
Manage multiple onboarding projects simultaneously balancing competing priorities and meeting aggressive delivery timelines
Identify and communicate project risks and deviations from scope proposing actionable solutions when needed
Troubleshoot and resolve deployment challenges coordinating with internal and external stakeholders to maintain momentum
Deliver clear concise and professional communication across all project phases
What do you know
Basic Qualifications:
35 years of combined experience in backup and business continuity cloud technologies or a technical role such as technician system administrator support engineer or helpdesk specialistideally with exposure to SaaS IaaS DRaaS and BaaS environments
Hands-on experience with Veeam products especially Veeam Backup & Replication
Strong understanding of core IT infrastructure including virtualization networking backup/recovery and both Microsoft and Linux-based systems
Familiarity with public cloud platforms such as AWS or Azure is a plus
Experience with work management or ticketing systems such as Zendesk Salesforce or other CRM platforms
Familiarity with common virtualization platforms including VMware Hyper-V and Nutanix
Excellent problem-solving abilities and organizational skills with a strong focus on time management and attention to detail
Proven ability to self-manage projects and deliver results independently from initiation through completion
Proficient in status reportingable to communicate project health risks and issues clearly along with actionable mitigation plans
Strong written and verbal communication skills with the ability to tailor messaging to both technical and non-technical audiences
Comfortable engaging with external clients at both technical and executive levels
Previous hands-on experience in roles related to DRaaS BaaS IaaS SaaS network engineering or cloud administration
Preferred Qualifications:
Professional certifications in relevant technologies (e.g. Veeam Microsoft Fortinet Cisco CompTIA)
Experience managing full project lifecycle
AWS or Azure certifications
What do you get from us
At Opti9 we believe work should be more than just a jobit should be a place where you feel valued supported and excited to grow. When you join our team heres what you can expect:
Flexible Work Options Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office work
Paid Time Off Generous PTO and paid holidays so you can recharge take care of what matters and bring your best self to work
Health & Dental Coverage Comprehensive insurance plans to keep you and your family healthy including EAP benefits
Wellness Reimbursement An annual benefit to support your physical and mental well-being covering a wide range of health-related expenses
Retirement Plan with Company Match Invest in your future with our matched retirement savings program
Casual Supportive Culture We keep things laid-back but focused with a strong emphasis on teamwork and accountability
Recognition & Rewards We celebrate wins and recognize contributions with regular programs that highlight your impact
Professional Development Access learning opportunities training programs and support for certifications to help you grow your career
Give Back Together Participate in group volunteer opportunities and community initiatives that align with our values
A Place Youll Want to Be Were building a team of great people doing meaningful workand we have fun doing it
Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity results of genetic testing service in the military or any other legally protected characteristic.
Required Experience:
Manager
Employment Type
Full-Time
