Customer Experience Advisor - Safer Homes
Customer Experience Advisor - Safer Homes
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Job Description
22 hours per week
Actual Salary - 15949.40 per annum
We are looking for a new colleague to join our amazing and friendly Safer Homes Team!
We pride ourselves on exceptional customer service putting their needs at the heart of every decision we make and helping to create great places to live that our customers are proud to call home.
You will be the first point of contact for customers accessing our compliance related services (Gas and Electric for example) providing first-time right solutions and resolving their queries alongside some admin related tasks.
With great opportunities to gain a full understanding of Alliance Homes and lead onto potential progression opportunities within the team and company this a role not to miss.
About you:
You will be a strong administrator with excellent communication skills both oral and written.
You will have experience in customer service or with dealing with members of the public and be able to maintain a high level of customer service whilst working well under pressure.
IT literacy skills including Microsoft Office are needed for this role as you will be working with a range of in-house databases.
We will be reviewing applications and interviewing candidates as they are received therefore we would recommend submitting an application as soon as possible as the vacancy may close early.
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong feel safe and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring theirAGAMEto deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL- We are one team aiming high for our customers.
GENUINE We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE we are proactive and strive to make a positive impact.
EFFECTIVE We are professional and can be relied on to achieve consistently good results.
We want you to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. Were creating a values-led culture and want to build a truly inclusive workplace where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability a member of the LGBTQ community or those from an underrepresented Ethnic group will get an interview if they match the minimum essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
Here you can work where and how you choose*. Its about outputs rather than time spent in the office. You can work from one of our hubs your home or by connecting to a hotspot if youre out and about.
Weve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina with free parking and within easy walking distance to high street shops coffee bars restaurants and several supermarkets. The offices are newly refurbished offering a modern agile and collaborative working environment.
If you need any support with your application please callor emailand we will be happy to help.
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
