Banqueting Supervisor

Position Summary

As a Banqueting Supervisor at St. Pancras London you are responsible oversees the setup service and breakdown of banquet events ensuring exceptional guest experiences and maintaining high service standards. They lead and motivate the banquet team manage event logistics and collaborate with other departments to deliver flawless events. Our guests visit us with expectations attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. Product knowledge menu knowledge and the right amount experience are essential for you to be successful in your role. Were in the business of going above and beyond to create memorable moments for our guests and your role is key in executing this with every guest interaction.

Youll need to know your stuff:

• Product (food & beverage) room set-up hotel navigation storage areas food hygiene service knowledge is essential.
• Knowledge of overall hotel operations.
• Knowledge of Health Safety and Hygiene (sanitation cleanliness).
• Knowledge of Events BEOs set-up types standards of service and brand standard requirements is key in this role.
• Ensures compliance with Marriott Operating Standards to maintain brand integrity.
• Prepares event documentation and coordinates with Sales hotel departments and customer to ensure successful delivery of hotel events of least complexity.

Youll be expected to deliver on the following:

• Ensure that hourly employees are trained on company core values job roles responsibilities and technical and service aspects of the job.
• Coordinate tasks and work with other departments to ensure that the department runs efficiently.
• Encourage and motivate employees to perform their best take responsibility for tasks and assignments make decisions and provide input on possible improvements.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Coach and develop employees (e.g. create expectations for continual improvement provide challenging tasks and assignments hold development discussions and construct and execute development plans).
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Assist management in establishing and communicating goals performance expectations timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g. supplies equipment and inventory).
• Ensure employee compliance with company standards and policies and external regulations (e.g. safety OSHA department-specific procedures such as food standards)

Perks you deserve:

• Free Access to the Gym and spa.
• Free meals at work
• Free uniform & dry-cleaning service.
• Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
• Discount of 50% in any of the St Pancras outlets.
• Marriott Discount Card enabling to benefits from hotel room gift shops and F&B across 130 countries.
• Travel Loan.
• 20 days holiday increasing with service.
• Annual Performance Review pay.
• Cycle to work scheme.
• Employee Assistant Program.
• Comprehensive Training and Development program.
• Awards and recognition celebrations and many more.

Do you want to be part of a team of talented people passionate about creating extraordinary experiences in Londons most iconic hotel Then we look forward to receiving your application

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.