AR Team Leader
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Organisation: Leicestershire County Council
Work Location: Loxley House Nottingham NG2 3NG & County Hall Leicester Rd Glenfield Leicester LE3 8RA
Work Location: Hybrid Worker
Salary: 35451 to 39165 per annum (pro-rata for part-time)
Working Hours:37 Hours per week - (Monday - Thursday 8.30am-5pm Friday 8.30am- 4.30pm)
Contract Type: Permanent
Closing Date: 22nd August 2025
Interview Date(s): TBC
Are you looking for a rewarding career where you can make a difference
Do you want a job where no two days are the same
25 days Annual Leave 8 Bank Holidays
Attractive Local Government Pension Scheme
Pay Award Pending
Study Support
EMSS are looking for 1 Full time AR Team Leader to join their expanding busy team
EMSS are going through an exciting period of growth and have a new Team Leader opportunity available within our team.
The role would suit candidates with strong attention to detail be confident leading a team setting goals and have excellent communication skills to ensure SLAs & KPIs are achieved.
About the Role
You will be part of the East Midlands Shared Service where the overriding standard is one of excellent customer service.
The postholder will be responsible for mentoring and developing an established team of credit controllers and Debt Resolution addition to managing and motivating the team the postholder will be expected to identify gaps in processes and work towards finding necessary improvements to ensure the service EMSS provides is effective and robust
About you
To apply for this post you must:
- Direct day-to-day management of a team of credit controllers and Debt resolution officers
- Responsible for the teams monthly cash collection and query categorisation and resolution
- Setting monitoring and reporting on individual KPIs ensuring all cash receipts are analysed to provide the team with doable but challenging targets
- Providing regular reports on team performance
- Support management with data insights by creating comprehensive and compelling reports and data analysis
- Conducting performance reviews ensuring ledger reviews are scheduled weekly and 121 meetings are held monthly to ensure the reduction of the past due debt in line with expectations and targets set
- Providing ongoing training coaching and development opportunities for existing team members.
You must also have an understanding of and commitment toequality diversity and inclusion.
In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working
We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.
For more information or an informal discussionplease contact:
Suzanne Velasquez - AR Team Manager
Telephone: 0
Email:
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.
Employment Type
Full-Time
