Technical Communicator II

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Responsible for writing technical copy for various operation and maintenance manuals and technical publications. Prepares outline of contents and written text. Coordinates layout and organization of manuals and other documents. Interprets necessary data drawings and specifications through research and liaison with technical staff. Requires working knowledge of organization product line(s) customer requirements purpose and structure of document and users level of understanding.

Job Specific Duties and Responsibilities

Deliver a range of simple to complex technical content while demonstrating a clear understanding of multiple subjects. Responsibilities include analyzing researching and effectively communicating content for publication for clients and team members. Other responsibilities include providing peer reviews for authors and researching client feedback. Knowledge development supporting colleagues and mentoring new authors are key elements for this role.

Job Specific Skills and Competencies

We are looking for a seasoned experienced professional with a full understanding of authoring and publishing content. This job is a fully qualified career-oriented journey-level position. Core competencies include being results oriented customer and relationship focused an effective communicator a critical and analytical thinker and an excellent planner and organizer. Basic skills and knowledge required: subject matter expertise; advanced and highly proficient in multiple software products and technologies; able to dissect and transfer knowledge of complex concepts to diverse audiences.

Typical Day in the Life of the Role:

A day for an author could involve reviewing multiple projects researching technical sources learning new subject areas authoring bulletins and manual updates providing peer reviews or collaborating with internal business partners.

What Part Will You Play

• Research and interview business and technical subject matter experts (SMEs) to generate original product and solution-based/technical content for our clients.

• Collaborate with the development team to create and streamline functionality and develop user-friendly educational content and reference material to illustrate how clients will benefit from the enhancement or solution.

• Begin to develop/suggest system or process enhancements using AI or automation tools as part of client projects.

• May test and validate complex products and services from the users perspective by accessing the online test application during the planning phase. Work through scenarios to anticipate what problems a typical user would face and determine what is applicable when developing procedures and solutions.

• Create assimilate and convey business and technical material and difficult concepts in a concise effective manner and easily understood formats including tables graphics scenarios bulleted lists videos or animated graphics.

• Present draft business and technical educational content and reference material to users gather input and suggestions for improvement. Research gaps with SMEs and provide detailed business technical and creative edit and solutions for final content.

• Provide persuasion through consultative-focused writing and interaction with users to explain how best practices and new enhancements will benefit them.

• May develop simplify and customize complex interactive training content from source material including adding scenarios assessments and workflows. Gather feedback and consult with users on how to best manager information and answers questions from users.

• Direct and manage complex multiple projects resources and timelines. Report on the status of assignments.

• Provide input and writing of best practices process style guides and templates used globally.

• This is an hourly role with a compensation range between $24-$26 per hour.

What Are We Looking For in This Role

Minimum Qualifications

• High School Diploma or Equivalent
• Typically Minimum 2 Years Relevant Exp
• Writing and communications. Specifically analyzing defining strategizing structuring and managing content.

Preferred Qualifications

• Bachelors Degree

• Relevant experience or degree in Technical Communications Artificial Intelligence Business or other related field.

What Are Our Desired Skills and Capabilities

• Skills / Knowledge - As a skilled specialist completes tasks in resourceful and effective ways.

• Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.

• Supervision - Proposes methods and procedures on new assignments. May be informal team leader.

• Project Management - Plan organize and manage multiple projects resources and timelines simultaneously.

• Written Communication - Write clearly and succinctly in a variety of communication settings and styles. Able to get message across with desired effect.

• Computer Skills - Perform standard office computer tasks and use common software packages including Microsoft Office and desktop publishing tool Artificial Intelligence and automation tools.

• Strong technical aptitude able to quickly master software programs and technical processes.

• Project Management - Plan organize and manage multiple projects resources and timelines simultaneously.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Benefits: Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at: pay range for this role is between $28.00 to 30.00 per hour.

The above represents the expected range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

The position listed in this requisition is ineligible for the referral bonus award program.

Candidates and applicants are advised they may redact age information from requested items like transcripts resumes and certificates attached to their application for positions that can be performed in Colorado.

This role is eligible to be primarily remote within the United States. However candidates must reside within a reasonable commuting distance to one of our office locations as occasional on-site presence may be required for team meetings training sessions or company events.

Please note: As part of our hiring process candidates may be required to complete identity verification. This step helps us maintain a safe and compliant and equitable hiring process. Additional details will be shared if you are selected to move forward in the interviewprocess.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .