Customer Advisor
Customer Advisor
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Job Description
Main Purpose of the Role
Were looking for a Customer Advisor to join our team in this key role youll be the first point of contact for our customershelping to resolve queries process orders and ensure were delivering exceptional service.
Reporting to the Senior Customer Advisor youll work with departments across the business to manage customer enquiries troubleshoot issues handle complaints professionally and support the achievement of our sales and service targets.
If you enjoy problem-solving working in a collaborative environment and making a real impact on the customer experiencethis role is for you.
Duties & Key Responsibilities
Managing general customer queries and processing orders through to completion
Handling pricing and delivery information efficiently and accurately
Collaborating with internal teams to resolve customer concerns within agreed SLAs
Maintaining accurate records and ensuring best-in-class service delivery
Supporting continuous improvement by identifying and resolving recurring issues
Person Specification:
Essential:
Previous experience in a customer service or support role (ideally in a transactional environment)
Confident IT skills especially in Google Workspace and SAP
A strong communicator with excellent interpersonal skills
Great organisation and time-management abilities
Able to meet deadlines while delivering high-quality customer-focused solutions
A collaborative approach and a passion for delivering results
Desirable:
Knowledge of commercial terms and conditions
Experience working with e-commerce or B2B customer platforms
An understanding of the rail or logistics sector (but not essential!)
Benefits
- Competitive salary
- Pension and death in service provisions for employees in pension scheme
- 25 Days Hols (plus Bank Holidays)
- Employee Assistance Programme (EAP)
- Health and Wellbeing Initiatives
- Employee offers and discounts from various retailers
- Recognition events and rewards
- Free on site car parking
Unipart - Who are we
Unipart is one of Europes leading independent logistics companies that employs more than 12000 employees worldwide and has an annual turnover of more than 1 billion. We have a long heritage in the rail industry based on decades of experience we have continuous improvement plans to embrace innovation in both products and business techniques to ensure that we remain the first and best choice for our customers. As a valued employee of Unipart you can look forward to a varied and rewarding career with a company that holds a world class status in employee engagement.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
