Sr Global Service Professional (25% Travel - Domestic and International)
Sr Global Service Professional (25% Travel - Domestic and International)
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$ 85300 - 170700
1 Vacancy
Job Description
JOB DESCRIPTION:
Working at Abbott
At Abbott you can do work that matters grow learn care for yourself and your family be your true self and live a full life. Youll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.
The Opportunity
We have an opportunity for aSenior Global Service Professional within ourCore division based inIrving TX.
The Senior Global Service Professional is a pivotal member of the Global Service and Support team responsible for delivering advanced technical expertise across automation and informatics systems including the ACCELERATOR a3600 and GLP Automation System. This role supports field engineers drives resolution of complex service issues and contributes to the development of global service strategies and documentation. The position requires strong cross-functional collaboration with R&D manufacturing partners and internal stakeholders.
What Youll Work On
- Serve as a Subject Matter Expert (SME) for automation electro-mechanical hardware and informatics systems.
- Provide remote and on-site technical support for field service teams and resolve escalated technical issues.
- Collaborate with R&D and OEM partners to develop sustainable solutions and improve product supportability.
- Design and deliver technical training programs for global service personnel.
- Author review and maintain technical documentation including service manuals and SOPs.
- Lead and contribute to multiple concurrent service and support projects.
- Represent the Global Service team in product support improvement and service strategy meetings.
- Conduct retrofit and performance analyses to drive corrective actions.
- Analyze system performance data to identify trends risks and opportunities for improvement.
- Support design-for-serviceability during new product development and launch.
- Develop and implement installation and preventive maintenance procedures.
- Provide regular performance updates and insights to senior leadership.
Required Qualifications:
- Bachelors degree in Science Engineering Allied Health or a related technical field
- Minimum of 4 years of experience in clinical laboratories biomedical engineering or diagnostic medical equipment servicing
- Proficiency in software and networking including:
- Linux OS and command-line tools
- Various software platforms and application architectures
- Networking protocols (TCP/IP DHCP DNS)
- System integration and troubleshooting
- Strong problem-solving communication and documentation skills
- Demonstrated ability to manage multiple projects in a dynamic environment
- Willingness and ability to travel up to 25% globally
Preferred Qualifications:
- Masters degree in a related technical or scientific field
- Experience with automation informatics application architecture and networking
- Familiarity with cGMP QSR and IVDD regulatory frameworks
- Experience in project management and customer-facing technical roles.
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$85300.00 $170700.00In specific locations the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
United States > Irving : LC-02
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 25 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Awkward/forceful/repetitive (arms above shoulder bent wrists) Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day) Driving a personal auto or company car or truck or a powered piece of material handling equipment Keyboard use (greater or equal to 50% of the workday) Lift carry push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
Exec
Employment Type
Full-Time
Key Skills
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