Commercial Operations, Site Lead - Grand Rapids, MI

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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Job Description:

We are searching for the best talent for a Commercial Operations Site Lead within our Commercial Operations Field Sales Network team to be located in Grand Rapids MI.

About Orthopaedics

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics Ready to join a team thats reimagining how we heal Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports extremities and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at The sales support team has responsibility to develop and deploy strategies in collaboration with field sales to enable sales growth objectives through ensuring appropriate resources are available and balanced throughout the US market. The team supports field sales management in achieving optimal inventory efficiency by applying advanced analytics. This role is the liaison between Sales Customer Service Finance and Supply Chain relative to end-to-end efficient order / purchase order management.

Key responsibilities:

• Lead coordinate and delegate all responsibilities to the internal sales office team to support all goals.

• Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.

• Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.

• Inventory put away replenishment and expiry management of all sales office assets.

• Monitor day-to-day outbound metrics (OTS OTC) and report to leadership at regular intervals

• Drive strategic technical and tactical initiatives to improve efficiency and effectiveness across outbound operations.

• Collaborate across J&J E2E supply chain partners; Distribution Excellence Planning Transportation Customer Service Sales.

• Coordinating support for final mile support thru pick pack and shipping tools.

• Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.

• Check and maintain appropriate inventory of on hand to support local sales territory as well as completing inventory transfers for disposition or redeployment as needed.

• Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.

• Lead the local onsite team to provide best in class service to our key customer partners by providing single point of contact for PO collection AR365 and resolution of pricing discrepancies or other customer needed solutions.

• Process warranty item returns and replacement complete all necessary paperwork.

• Initiate and control all expired exchanges of inventory from national sales office retrograde location.

• Coordinate additional sales activities through use of National Loaner requests and returns.

• Coordinate on site team to order equipment for training activities using education logistics tracking and facilitating receipt as needed.

• Responsible for initiating and completing ongoing cycle counts and annual audits for all sales office inventory.

• Manage battery life cycles for all Bluetooth tags for Project Invisible and provide timely replacement of tags for FSO.

• Ongoing thorough inspection of instrument and implant sets to ensure quality standards and patient safety requirements are met.

• Maintain relationships with freight forwarder receiving parties and internal partners.

• Responsible for GDP (Good documentation practices) and adhering to SOPs.

• Coordinates all regulatory inspections and performs safety and quality audits

• Adherence to training requirements and health and safety regulations

• Wear and implement all wearing of protective clothing and equipment as required

• Implement schedule/policies/ and group guidelines

• Lead and/or support projects as required

• Flexible to other tasks as priorities shift

Qualifications

Education: Bachelors degree preferred or equivalent experience

EXPERIENCE AND SKILLS:

Required:

• A minimum 8 years of work experience

• Experience required within any of the following areas: distribution manufacturing logistics supply chain customer service healthcare.

• SAP knowledge

• Proficiency in MS Office Suite proficiency preferred including (Word Excel PowerPoint and Outlook)

• Knowledge of Warehouse Management Systems

• Demonstrated initiative creativity assertiveness and proactive communication.

• Strong interpersonal and communication skills

Preferred:

• Kaizen/Greenbelt LEAN Certification

• Validated understanding of enterprise resource platforms and warehouse management systems

• Experience building reports with visualization programs e.g. PowerBI and/or Tableau.

• Experience Working in highly regulated industries.

• Ability and capability to lead or support projects.

• Process Excellence training and/or certification or APICS certification

• Project Management Certification/Experience

• Sales or Sales support role experience

• Inventory Management experience sterile processing OR support or clinical experience in a hospital environment.

• Warehouse Management System (WMS) and/or Transportation systems (TMS) experience

• Kaizen/Greenbelt LEAN Certification

Other:

• Must be willing and able to work from our Grand Rapids MI site
• 10% domestic travel to other sites as needed is required.
• This position is exempt and not eligible for overtime

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource

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