Microsoft Office365 & Copilot Support Engineer

Morgan Stanley

Microsoft Office365 & Copilot Support Engineer Vice President Workplace Operations & Support

Profile Description

Were seeking someone to join our team as Microsoft Office365 & Copilot Support Engineer will be a part of our Enterprise Technology team to will play a key role in helping transform how Morgan Stanley operates.

EnterpriseTechnology

Enterprise Technology & Services (ETS) delivers shared technology services for Morgan Stanley supporting all business applications and end users. ETS provides capabilities for all stages of Morgan Stanleys software development lifecycle enabling productive coding functional and integration testing application releases and ongoing monitoring and support for over 3000 production applications. ETS also delivers all workplace technologies (desktop mobile voice video productivity intranet/internet) in integrated configurations that boost the personal productivity of employees. Application and end user functions are delivered on a scalable secure and reliable infrastructure composed of seamlessly integrated datacenter network compute cloud storage and database functions.

Workforce Technology & Services

Workforce Technology & Services Provides the Firms workforce with the technology services and capabilities required to meet the needs of colleagues partners and clients

Workplace Operations & Support

This is Vice President position that delivers efficient technical support and ensures smooth operations of the organizations workplace environment for end-users including hardware software and network resources.

Morgan Stanley is an industry leader in financial services known for mobilizing capital to help governments corporations institutions and individuals around the world achieve their financial goals.

At Morgan Stanley India we support the Firms global businesses with critical presence across Institutional Securities Wealth Management and Investment management as well as in the Firms infrastructure functions of Technology Operations Finance Risk Management Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993 with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work theres ample opportunity to move across the businesses for those who show passion and grit in their work.

Interested in joining a team thats eager to create innovate and make an impact on the world Read on

What youll do in the role:

• Responsible for delivering enterprise-class end-user productivity solutions including the design configuration and integration of these technologies into the firm.

• Keeping up with evolving M365 and Copilot capabilities and translating them into support strategies.

• M365 Foundation service and configuration including licensing Integrating functionalities of M365 Copilot with other M365 services such as SharePoint Online and Teams.

• Keeping up with evolving M365 and Copilot capabilities and translating them into support strategies.

What youll bring to the role:

• 8-12 Microsoft 365 Expertise: Deep understanding of M365 services including Exchange Online SharePoint Online Teams OneDrive for Business and Office ProPlus.

• Gen AI Fundamentals and Copilot Integration: Foundational knowledge in Gen AI and experience in configuring and supporting Copilot features across Microsoft 365 applications including troubleshooting licensing deployment and user enablement.

• Familiarity with Microsoft Information Protection (MIP) including sensitivity labels encryption and data classification.

• Scripting & Automation: Proficiency in PowerShell for automation and diagnostics within the M365 environment.

• Track record of design and delivering a Office365 & Copilot project

• Prior experience of working in financial services or consulting firm preferred

• Experience in M365 and Copilot deployments

• Ability to work independently and as part of a team.

• Technical Skills Gen AI and M365 Copilot integration.

• Office365 experience - O365 Foundation Teams Exchange SharePoint and OneDrive

• Security tool Purview DLP and Information Protection

• High degree of technical knowledge of relevant architectures

• Ability to diagnose and resolve technical issues across M365 workloads and Copilot features

• Skilled in identifying underlying issues and implementing long-term fixes working with Vendor support team.

• Understanding of enterprise data governance and privacy implications when using AI tools

• Business Skills: Strong interpersonal skills to guide users through Copilot features and gather feedback

• Experience working in globally distributed teams and liaising with engineering and vendor support team.

• Ability and desire to learn new technologies quickly and operate in a face paced environment.

• Ability to multi-task at a high level. Stakeholder management.

• Ability to create and maintain knowledge base articles and user guides.

• Personal profile Strong sense of ownership and Ability to deal with pressure & ambiguity.

• Ability to take initiative and work independently and Strong problem solving and analytical skills.

• Strong interpersonal communication and written skills

What you can expect from Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back that guide our more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find trusted colleagues committed mentors and a culture that values diverse perspectives individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team while our company culture and commitment to inclusion define our legacy and shape our future helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds talents perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting developing and advancing individuals based on their skills and talents.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds talents perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting developing and advancing individuals based on their skills and talents.