Customer Support Team Lead- Haifa
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Job Description
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
With our excellent customer service the support teams are the glue that holds together the marketplace. We ensure that the operations between customers restaurant partners and courier partners all run smoothly. As our Support team Lead you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country
What youll be doing
- Lead a CS team and create an environment in which the team has the ability to grow through encouragement and empowerment
- Responsible for leading by example and showing what customer-obsessed means: At Wolt our Customer Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt.
- Responsible for your teams KPIs and productivity
- Provide performance feedback and shoot for excellence
- Manage the operational work of the team e.g. shift scheduling
- Collaborate with all other teams to improve the overall level of service.
- Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners customers and merchants) that are reaching out to us.
- As a member of the group leadership team you will have to lead shifts and help the representatives and shift leaders to create a dynamic and effective shift in order to achieve our goals.
- Be an integral member of the groups management team actively contributing to its success and decision-making processes.
Our humble expectations
- A strong background in customer service roles
- Proven experience in successfully leading and managing a customer service team including setting performance goals providing regular feedback and fostering a positive team culture.
- Ability to work on a full-time basis ( Sun-Thu 09:00-18:00)
- Leda rotation of shifts between the team leads twice a weekin the evening and once on the weekend.
(Please note - on a week you have a weekend shift will have a day off on Sunday) - Hybrid work - One day working from home
Operating hours: Sun-Sat09:00-00:00
If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis so if this sounds like an opportunity you want to pursue apply today!
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Employment Type
Full Time
