Automotive Service Manager
Automotive Service Manager
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Job Description
Sunwise Auto Group is looking for an experienced Automotive Service Manager to join our growing and expanding team within our dealership group. Our stores include BMW Concord Audi Concord Weatherford BMW/MINI of Berkeley BMW of San Rafael and Marin Subaru in San Rafael.
We are a progressive fast-paced growing company focused on a premium customer experience. At Sunwise Auto Group we offer a work environment that is drastically different than most and is fostered by great leadership teamwork and professionalism at all levels. Join our team if you have a positive attitude talent and passion for cars!
The Automotive Service Manager helps lead a team of service professionals to deliver exceptional value and satisfaction to our customers on a continuous basis. Helps plan train lead and monitor the performance of service advisors service technicians and support staff to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives. This management position is responsible for the service operation which includes both the employees experience as well as the experience of our clients. Responsible for running a successful operation which includes the development of talent and the overall production and profitability of the department.
We offer our Automotive Service Manager great stability with a growing business. The Automotive Service Manager will receive a generous comprehensive compensation and benefits package in addition to the collaboration of a dynamic corporate leadership team. This key position will ensure our customers experience is engaging exhilarating innovative and beyond expectations.
BENEFITS:
- Competitive wages ($68640 - $210000 /year)
- Professional fun and friendly work environment with supportive upper management
- PTO
- Medical Dental & Vision
- Company Paid Life Insurance
- Flexible Spending Accounts
- 401K and employer match
- Employee discounts on vehicle purchases parts and service
RESPONSIBILITIES:
- Assist customers in servicing repairing and explaining each service needed
- Understand customer match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products features accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Advise guide and plan for team members to attain financial goals and company standards
- Produce an environment which is conducive to managing daily workflow effective and efficiently
- Utilize pricing parameters and strategies to generate profit
- Hire and supervise all service department personnel as well as monitor their performance in servicing customers
- Advance manufacture relationships to promote our product and services
- Partner with all dealership personnel to ensure superior quality of service is delivered
- Comply with federal state and local regulations that affect service operations
- Craft goals and objectives for the department which include an annual operating budget and a marketing plan to promote new business
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
- Perform other duties as assigned
QUALIFICATIONS:
- 3 years of automotive managerial experience
- Successful track record with dealership service experience
- Stellar work ethic outgoing and personable team member
- Proven leadership ability to mentor and train team members
- Proficient time management and organizational skills
- Exemplary communication and customer service skills
- Driven personality eager to improve and able to work within and support internal teams
- Pass background screening pre-placement drug screening and must have an acceptable Motor Vehicle Report
COMPENSATION:
The Automotive Service Manager Position has a Pay Scale of $68640 - $210000 /year consisting of the following elements and ranges. Wages include Base Salary Compensation of $5720. The position may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
- Annual Pay Range: $68640 - $210000 (annual average $185000-$210000). This position pays salary plus monthly bonus. Lots of income potential strong & loyal customer base!
The exact location of the position is yet to be determined and the location of the position may vary anywhere within our dealership group. If you are a terrific leader with a positive attitude great personality and proven results we want you to join our management team!
We are a drug free environment. As part of our hiring process we conduct a post-offer background check and drug screening.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
