Office Services Lead
Office Services Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
Key Responsibilities:
Inbound Accountable Mail & Packages:
Receive verify and inspect incoming courier-labeled mail and packages using TMGs verification and signature process.
Accurately scan and log items into TMGs tracking system within one hour of receipt.
Label packages with internal tracking barcodes and sort for delivery by building and/or floor.
Stage items for organized pickup or prepare for timely delivery based on priority:
Priority/business-critical: deliver within 2 hours.
Items received before 2pm: deliver by 5pm.
Items received after 2pm: deliver by 12pm the next business day.
Collect recipient or delegate signatures for all deliveries/pickups using digital scanners or manual logs.
Notify Infineon Security and client contacts about any suspicious or damaged items.
Maintain volume records of all inbound accountables.
Inbound Non-Accountable Mail & Packages:
Sort USPS and other non-trackable mail for distribution to designated folders and personnel.
Deliver mail based on time-sensitive schedules.
Document daily volume using TMGs inbound mail volume log.
Report any suspicious items immediately to Infineon Security.
Outbound Mail & Packages:
Process outgoing mail using postage machines and shipping software (NOSTAS SAP PIF ASSIT4 FedEx DHL).
Collect outbound items from copy areas or receive from employees directly.
Ensure packaging follows approved guidelines.
Process all packages received before 3:30pm in time for courier pickup between 4:30pm-5:00pm.
Collaborate with internal departments to meet compliance for international shipping.
Support shipping of engineering samples including receiving stocking documentation and dispatch.
Escalate any service interruptions lost items or complaints to Infineon management by the next business day.
Maintain records of daily volumes and shipping logs.
Supply Management:
Monitor receive and organize shipping-related supplies and inventory.
Notify Facilities Manager when supplies are low.
Replenish paper in copiers and restock supply areas as needed.
Reporting & Compliance:
Compile monthly reports on key issues improvements and progress.
Maintain accurate and accessible electronic and physical logs for incoming and outgoing shipments.
Follow all Infineon security protocols safety regulations and federal/state requirements.
Complete other assigned mail room or shipping tasks as needed.
Qualifications:
Minimum 2 years of experience in customer service and shipping/receiving functions (preferred)
Corporate reception or front desk experience is a plus
Strong customer service and interpersonal skills
High school diploma or equivalent required
Familiarity with postage meters and shipping carriers (UPS FedEx DHL) is a plus
Experience with international shipping procedures is a plus
1-3 years experience using Microsoft Office Suite (Outlook Word Excel etc.)
Ability to work both independently and collaboratively within a team
Excellent verbal and written communication skills
Must be able to consistently meet attendance and punctuality requirements
Ability to lift up to 50 lbs. on a regular basis
Strong attention to detail and organizational skills
Ability to maintain confidentiality and comply with company security standards.
Working Conditions:
This role requires frequent standing lifting bending and walking.
Must be comfortable working with shipping equipment and in an office facility environment.
WATCH Where Service Matters
Employment Type
Full-Time
