MDM IT Production Support Analyst
MDM IT Production Support Analyst
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Job Description
Job Title: MDM IT Production Support Analyst
Job Overview: The Production Support Analyst is responsible for providing technical support for production systems and ensuring the quality of software applications. This role involves troubleshooting and resolving production issues implementing configuration changes and conducting quality assurance testing to ensure proper operation and freedom from defects.
Essential Functions:
Serve as the primary point-of-contact and first line of technical support for customers and internal business partners; answer questions troubleshoot and resolve production issues and help implement configuration changes
Create relevant work instructions and SOPs in line with IQVIA standards
Write test plans and detailed test scripts supporting test cases derived from an analysis of functional requirements and programming specifications
Thoroughly test software to ensure proper operation and freedom from defects prior to implementation
Document and work to resolve all problems; devise improvements to current procedures and develop models of possible future configurations
Perform workflow analysis and recommend quality improvements
Follow software quality standards for life cycle documentation development methods testing and maintenance
Collaborate with the Product Development team clients and Release Management team to plan implement and test new releases into production systems environments
Train end users to enhance their understanding of production applications including support during User Acceptance test phases
Implement scalable repeatable processes to deliver support services in areas such as software configuration data feed management quality assurance automation serviceability and performance
Qualifications:
Bachelors Degree in Computer Science a related field or equivalent experience
Two or more years of related experience in quality assurance and testing
Excellent verbal and written communication skills with proven technical writing abilities
Strong analytical skills problem-solving ability and logical thinking capabilities
Excellent interpersonal skills working in collaboration with onshore and offshore teams
Proven ability to work independently and productively
Adaptive for change and implementing new technologies and processes
Proactive with a zeal to learn and have an inquisitive attitude
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
IC
Employment Type
Full-Time
