HR Specialist (Help Desk Team Leader)
HR Specialist (Help Desk Team Leader)
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Job Description
JOB DETAILS
Job Title: HR Specialist - Team Leader HR Help Desk
Band: D
Salary: Up to 56500 depending on relevant skills knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: 1 x 8 month Fixed Term Contract / Attachment
Location: Office Base is Mailbox Birmingham. This is a hybrid role and the successful candidate will balance office working with home working.
PURPOSE OF THE ROLE
As a HR Specialist at the BBC youll play a vital role in leading a team of HR Advisors responsible for providing HR advice and support to our UK employees and managers. Youll be responsible for leading team performance engagement and ensuring that resources and skills are available within the team to deliver an outstanding service across the HR Help Desk. You will need to ensure there is a culture of collaboration and continuous improvement across the team.
WHY JOIN THE TEAM
Join our dynamic HR Help Desk team at the BBC where we deliver top-notch advisory services to our diverse workforce. Be part of our forward-thinking People Services team delivering exceptional query resolution and support to employees and managers. This role ensures smooth service delivery by adhering to established processes and meeting Service Level Agreements (SLAs).
YOUR KEY RESPONSIBILITIES AND IMPACT
To lead engage and motivate a team of HR Advisors ; allocate work and monitor workflow across the team
To ensure self and team resources are following clearly defined processes delivering answers to queries and services in line with defined SLAs
To ensure collaboration across Specialist Teams/Service Centre to deliver services and promote a culture of continuous improvement
To act as a point of escalation for complex queries and requests received by the team ensuring they are either resolved or managed appropriately and to raise and review repeated problems or issues and set plans and resources to resolve them; or set out proposals and options to improve
To support projects being delivered by BBC People ensuring team resources are correctly managed and work in partnership to improve the customer experience through the analysis of case load identifying trends and undertaking improvement action
To provide intelligent reporting to support and maximise business performance
YOUR SKILLS AND EXPERIENCE
Experience of leading a HR generalist team preferably in a centralised / shared service centre environment
Experience of delivering HR process initiatives and services
Prior experience of working with People systems (such as SAP)
Analytical skills and the ability to resolve logistically complex problems
Creates a sense of team spirit encouraging shared ownership of objectives and deliverables
Leads delivery at a team level by prioritising and setting clear milestones and measures
Proven ability to successfully deliver practical results against time and performance indicators
Strong interpersonal skills and ability to develop maintain and enhance relationships with a variety of contacts; strong influencing and persuading skills
Encourages others to act in line with organisational standards and frameworks
Use of process improvement tools and their application
Ability to support/ lead and deliver large scale projects across organisation(s)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
