Information Technology Technician
Information Technology Technician
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Job Description
Job Details
Description
INFORMATION TECHNOLOGY TECHNICIAN
Bridgewater College is seeking an Information Technology Technician to manage all aspects of tier two support for faculty staff and students including but not limited to HelpDesk tickets walk-in and phone support on personal devices as well as campus-managed devices running Windows iPadOS or MacOS. Troubleshoot and assist in classroom AV repair/installs.
RESPONSIBILITIES:
- Manage the upkeep inventory and deployment of all college-owned end-user equipment including but not limited to printers desktops laptops running Windows or MacOS as well as a small iPad fleet.
- Support the HelpDesk in the day-to-day handling of phone and ticketing traffic.
- Evaluate new products or services and suggest changes to existing products or services to better aid the department and our end users.
QUALIFICATIONS:
- Bachelors degree in computer science or related field preferred.
- Effective interpersonal collegial verbal and written skills essential; customer service focus essential; ability to work well both independently and as part of a team; comfort with details and change required.
- Proficient in MS Office suite mobile devices Windows as well as Mac OS to provide support to faculty/staff and students required.
- Experienced with managing a large number of end user devices throughout the device life cycle including but not limited to OS management including orchestrating the creation of new operating system image deployment of operating systems and regular patching of operating systems preferred.
- Experienced with deployment of software from applications on a small number of systems to mass deploying applications to all managed systems via industry standard management tools preferred.
- Understanding of networking concepts including DHCP DNS PXE WPA2 Enterprise and VLANs required.
- Ability to communicate effectively with people of varying levels of computer literacy required.
- Self-motivated with a strong work ethic. Strong teamwork problem-solving interpersonal and communication skills are required.
Pay is competitive and salary is commensurate with experience. This full-time position offers a full benefits package including paid tuition at the College for eligible dependents.
GENERAL INFORMATION: Bridgewater College was founded in 1880 as a coeducational liberal arts college to serve the local community. Located in the scenic Shenandoah Valley just minutes outside of Harrisonburg and within driving distance of Charlottesville Washington D.C. and Richmond Bridgewater is home to a total student body of approximately 1450 from 27 states and 19 countries. Bridgewater students study more than 60 majors and minors in addition to four graduate programs and 10 pre-professional programs. Bridgewater College is an NCAA DIII school with approximately 40 percent of its students participating in intercollegiate athletics on 25 teams. To learn more about Bridgewater College visit: .
APPLY: Complete the online application.
DEADLINE: Review of applications will begin immediately and will continue until the position is filled.
FOR ADDITIONAL INFORMATION: Email
COMMITMENT TO EQUAL OPPORTUNITY: Bridgewater College an equal opportunity provider and employer is a welcoming and vibrant workplace. All qualified applicants will receive consideration for employment without regard to race color national or ethnic origin sex marital status disability religion age veteran status political affiliation or any other characteristic protected by law.
Non-Discrimination Notice: SECURITY REPORT AND ANNUAL FIRE SAFETY REPORT: The Bridgewater College Annual Security Report and Annual Fire Safety Report summarizes policies on campus security and personal safety crime prevention fire safety and crime reporting and includes crime and fire statistics for the past three years: request a printed copy please call
E-VERIFY AND RIGHT TO WORK:
Bridgewater College has partnered with the U.S. Department of Agriculture to obtain resources to enhance the Colleges facilities including the recent addition to and renovation of the Colleges primary athletic facility. The College is posting the following Notice as required by federal law for organizations which benefit from the USDAs funding program:
NOTICE: If you wish to file a Civil Rights program complaint of discrimination complete the USDA Program Discrimination Complaint Form found online at or at any USDA office or call to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture Director Office of Adjudication 1400 Independence Avenue S.W. Washington D.C. 20250-9410 by fax at or email at
Required Experience:
IC
Employment Type
Unclear
