Sr. Product Manager
Sr. Product Manager
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Job Description
Job Description:
About Rakuten International
Rakuten International is a division of Rakuten Group Inc. a Japanese global technology leader in services that empower individuals communities businesses and society. Headquartered in San Mateo California with more than 4000 employees worldwide the Rakuten International business portfolio includes market leaders in e-commerce digital marketing advertising communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
Job Summary:
Rakutens America AI & Data Division (AIDD) is seeking a highly motivated and experienced Sr. Product Manager to drive the vision strategy and execution of our next-generation agentic customer service this role you will be responsible for defining and delivering innovative AI-powered solutions that empower customer service agents to provide exceptional support and improve overall customer satisfaction. You will work closely with engineering design and other stakeholders to bring these solutions to life. Our innovative agentic platform is already transforming customer engagement and were now poised for a significant global expansion. By leveraging cutting-edge AI we aim to multiply Rakutens core capabilities delivering unparalleled experiences worldwide.
In this role you will develop execute and manage product strategies and roadmaps ensuring alignment with business objectives and customer needs. You will bridge technical expertise with market insights to guide product development enhancements and lifecycle management. You will collaborate with cross-functional teams including engineering marketing and sales to define product requirements prioritize features and oversee execution. By analyzing data and industry trends you will make informed decisions that drive innovation and value. Your role will include creating product documentation conducting competitive analyses and ensuring a seamless product delivery process to achieve organizational goals.
Key Responsibilities:
Own the end-to-end success of your projects driving them from inception to launch and beyond.
Conduct thorough market research competitive analysis and customer feedback gathering to identify opportunities and unmet needs in the customer service space. Stay up to date on the latest trends and technologies in AI LLMs and customer service.Collaborate effectively with engineering design data science marketing and sales teams throughout the product development lifecycle.
Define and track key performance indicators (KPIs) to measure the success of product initiatives.
Communicate product vision strategy and progress effectively to stakeholders at all levels of the organization.
Assesses project scope and objectives to align deliverables with organizational goals and stakeholder expectations.
Assists in the management of cross-functional teams to ensure effective collaboration and execution of initiatives.
Develops more complex features that enhance product capabilities and user experience.
Designs systems to address technical challenges and improve operational efficiency.
Confers with stakeholders to understand business needs and translate them into actionable plans.
Implements processes to optimize product development cycles and ensure timely delivery.
Coaches less experienced team members to foster skill development and knowledge sharing.
Qualifications:
Proven track record of successfully launching and managing products that solve complex customer problems.
Excellent analytical problem-solving and data-driven decision-making skills including technical proficiency and ability to understand complex technical concepts.
Exceptional communication interpersonal and presentation skills.
Ability to work effectively in a fast-paced dynamic environment.
Experience working with distributed teams (locations time zones) is a plus.
Experience with AI and Large Language Models (LLMs) is a plus.
Experience building agent-assist or automation solutions for customer service is a plus.
Minimum Requirements:
Bachelors degree preferably in Computer Science Engineering Business or a related field.
Masters Degree Preferred
5-7 years of product management experience.
- Agile Certified Product Manager and Product Owner (ACPMPO) certification
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge set clear goals and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race color religion age sex national origin disability status genetic information protected veteran status sexual orientation gender gender identity or expression or any other characteristic protected by federal state provincial or local laws.
At the time of posting Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors including the skills qualifications and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus health vision dental insurance 401k matching PTO Volunteer Time Off (VTO) and other employee benefits as the company implements.
USD $105435.00 - $179740.00 annuallyRequired Experience:
Senior IC
Employment Type
Full-Time
