Operations Manager (WM)
Operations Manager (WM)
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Job Description
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
Are you a stellar distribution operations professional Do you enjoy working in a fast-paced environment and getting your hands dirty If this sounds like you then wed love to chat!
Role background
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world-leading customer experience. People across Greece can order their groceries and have them delivered to their doorstep at lightspeed.
We are looking for a strong Operations Manager to lead our end-to-end grocery operations from fulfillment to delivery. The role will also be critical in defining the optimal online grocery store operations organization in Greece.
As a Wolt Market Operations Manager you have full ownership of operations. You are leading everything related to how operations take place and are responsible for optimizing store layout improving picking and packing costs ensuring a great user experience and providing leadership to our operational team consisting of Operations Team Leads Store Managers and Grocery Associates. Four key areas youll always focus on are your operations safety quality customer experience and productivity.
What youll be doing
- Responsible for the end-to-end grocery operation from fulfillment to delivery.
- Focus on the continuous improvement of your operation. Key focus areas include: safety quality customer experience and productivity.
- Hiring and leading are one of your main responsibilities while you maintain a motivated team.
- Provide day-to-day leadership and guidance to managers and associates to optimize store operations and guarantee operational excellence.
- Drive the creation of staffing plans schedules quality initiatives process change initiatives and other change initiatives to support and enable store managers to meet and exceed the Business Plan. There is always a high focus on productivity.
- Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall store/country objectives.
- Define the optimal online grocery store operations organization in local teams.
- Youll work closely with other teams such as category and supply addition there is a close relationship with global operations.
Our humble expectations
- Operations Management experience in a distribution environment. Experience in e-commerce or on-demand fulfillment is a strong plus.
- Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills are required.
- Experience in leading teams.
- Fluency in Greek and English.
- Ability to think both strategically and operationally with an eye for detail.
- A hands-on proactive practical pragmatic attitude.
- Readiness to travel to other cities in Greece on a regular basis.
Next steps
If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!
You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level decisions are made quickly and knowledge sharing as well as mentoring is on our daily agenda.
We will be reviewing applications on an on-going basis so if this sounds like an opportunity you want to pursue apply today!
If you have any further questions about the position before submitting an application you can turn to: Caroline Srensen Talent Acquisition Partner:
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page and send your application in English.
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
Manager
Employment Type
Full Time
