Private Patient Administrator

Who Are We

At Newmedica we believe better sight changes lives.

Were one of Englands top providers of NHS and Private ophthalmology services delivering outpatient care diagnostic testing and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK were on a mission to make world-class eye care more accessible for everyone and were expanding rapidly.

Were proud to be officially certified as a Great Place to Work based on independent feedback from our colleagues. This recognition reflects our commitment to creating an inclusive collaborative and empowering workplace where people can thrive.

Your Next Role: Private Patient Administrator

Were looking for a friendly organised and patient-focused Private Patient Administrator to join our Bristol team. This is a varied and fast-paced role supporting our private clinics and ensuring a smooth experience for every patient.

Youll be a key part of the team helping to guide patients through their journey from first enquiry to follow-up care with empathy professionalism and great attention to detail.

What Youll Do

• Booking and managing appointments with Consultants and Clinical Directors
• Responding to patient enquiries by phone and email
• Ensuring follow-up appointments are arranged and documented accurately
• Processing invoices and collecting payments correctly
• Supporting with reminder calls post-op checks and admin inboxes
• Helping patients feel at ease and confident throughout their journey

If you thrive in a busy environment enjoy building rapport with patients and want to make a real impact wed love to hear from you.

What Were Looking For

Were after someone whos not only organised and efficient but also passionate about people and service. Ideally youll bring:

• Previous admin or secretarial experience
• Positive problem-solver and team player
• A background in healthcare (desirable not essential)
• Confident use of Office 365 and tech systems (training provided)
• Great communication skills both written and verbal
• A team player mentality with a proactive solution-focused approach
• Ability to manage competing priorities with calm and clarity
• An understanding of CQC standards (advantageous)

What Youll Get in Return

We know that great people make a great company so we offer a comprehensive and supportive package including:

• Competitive Salary: 26200 - 28700 per annum ( Dependant on experience)
• 25 days holiday bank holidays (increasing with service)
• Company pension scheme
• Enhanced family leave and sick pay
• Employee Assistance Programme 24/7 confidential support
• Perks & Discounts from eyewear to retail savings
• Ongoing training and development opportunities

Be Part of Something Bigger

This is more than just a job its a chance to grow your career in a forward-thinking patient-first organisation that values your voice and invests in your future. If youre ready to make a real difference and help transform eye care across the UK wed love to hear from you.

Apply now and take the next step in your career with Newmedica.

This role closes on 20 August 2025 however we reserve the right to close the vacancy earlier if we receive a high volume of applications.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

If you would like an informal chat about the opportunity or to request a job description please contact

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language religion ethnic or social origin