Senior Vice President, Customer Experience
Senior Vice President, Customer Experience
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Job Description
What makes this role important at Ipsos
This person will be responsible for driving and managing a significant revenue stream through new business development and managing/growing existing client expect someone to have a proven sales track record be a thought leader in the field and to have a strong presence in the marketplace. We are looking for someone who builds relationships and is comfortable operating at C-suite level.
Through their leadership and management structure you will also support account leads to grow their existing accounts and develop potential new accounts. Additionally you will enable team members to design and deliver business impactful major new and existing programs. As a leader on the team working closely with the other members of the leadership team you will be responsible for career development and talent management enabling team members at all levels to deliver on their full individual will be measured against financial performance (sales and profitability) as well as key people and client metrics.
This is a great opportunity to join a successful team in an area of global strategic importance to the Ipsos are looking for an ambitious dynamic entrepreneurial colleague who can make a real difference to our business and be an inspirational role model to our team.
What you can expect to be doing:
- Design and implement commercial strategy/plan ensuring financial performance delivered in line with budget requirements
- Lead and drive new business development; entire sales cycle from opportunity identification and prospecting to deal close.
- Recommend and implement strategy for retaining and developing existing accounts in sector
- Create supportive relationships with relevant colleagues (including technical/implementation and research/client service teams) ensuring all delivering to clients business objectives
- Cultivate outstanding client relationships with business leaders to establish trusted advisor status and uncover new budget opportunities by demonstrating leadership adding strategic value and connecting on a personal level
- Ensure ongoing programs deliver value and are activated within our clients businesses
- Management and development of team; empowering and motivating them to deliver at their best
- Contribute as a senior leader in the Canada Customer Experience team supporting Service Line Leader to drive the overall success of the business
- Support development and delivery of CX Thought Leadership and Marcomms plans including likes of contributing Thought Leadership articles presenting at internal and external events and similar
This might be the job for you if you have:
- MBA Masters or Ph.D. in marketing business or similar field preferred
- Experience in senior CX SaaS and/or consultancy organizations
- Minimum 10 years professional experience with strong evidence of success in:
- New business development including identifying strategic opportunities in major accounts and closing complex CX (combined) research advisory and technology solution sales
- Client relationship management including at C-suite
- Building and leading teams
- Ambitious/driven
- Passion for CX space
- Leadership and one-team ethos
Whats in it for you:
At Ipsos youll experience opportunities for Career Development an exceptional benefits package (including generous PTO healthcare plans wellness benefits) a flexible workplace policy and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos how were making an impact around the world and more about our benefits and employee programs please visit: Why Work at Ipsos CA
Due to Vancouver local laws the base salary range for this role is $160000 - $180000 Canadian.
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employees individuality and diverse perspectives. For more than 40 years our mission has been to generate and analyze data about society markets brands and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos diverse employees who compile and analyze this datathey are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees creating an environment that promotes inclusion and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner in line with code of best practices concerning diversity and inclusion human rights equality and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin protected veteran status or any other protected class and will not be discriminated against on the basis of disability.
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Required Experience:
Chief
Employment Type
Full Time
