2nd Line IT Technician
2nd Line IT Technician
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1 Vacancy
Job Description
Job Description
2nd Line IT Technician
28000 30000 Monday to Friday 9:00am 5:30pm South Wales On-site Client Work
Are you an experienced IT technician who enjoys solving complex technical problems and providing hands-on support
Hatched Talent Solutions is proud to be partnering with a well-regarded IT services company in South Wales to recruit a 2nd Line IT Technician to join their growing support team.
This is a key role supporting both in-house teams and clients across a variety of environments. Youll act as the technical bridge between 1st line support and senior engineershandling cloud services networks servers and more advanced diagnostic work.
What youll be doing:
- Responding to and resolving 2nd line technical issues both remotely and on customer sites.
- Supporting cloud infrastructure networking servers and complex diagnostics.
- Assisting the 1st line team with escalated technical queries and mentoring where needed.
- Liaising directly with clients to troubleshoot problems and deliver clear helpful guidance.
- Evaluating new technologies and software to stay ahead of the curve.
- Performing system checks updates and OS re-installations as required.
What were looking for:
- At least 3 years of experience in IT support including cloud hardware and software administration.
- Strong knowledge of Microsoft Windows networking (DNS/IP) and Office 365 admin.
- Familiarity with Microsoft Azure and VoIP systems is highly desirable.
- A full UK driving licence (this role includes on-site visits).
- Professional reliable and customer-focused with excellent communication skills.
- Comfortable working independently and as part of a team.
Bonus skills (not essential but great to have):
- Microsoft certifications (e.g. MCP MCSA or MCSE).
- PowerShell experience.
- Previous experience in specifying and building cloud-based solutions.
Why apply
- Work in a varied and hands-on role with a mix of office and field-based tasks.
- Be part of a company that values your input and invests in new tech and training.
- Full-time stable position in a supportive team with career development opportunities.
Required Experience:
IC
Employment Type
Full-Time
