Mass Account Manager (m,f,x)

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Our Mass Account Management team is at the heart of Wolts restaurant operations in Germany supporting a vast and growing portfolio of partners. We are now hiring a Mass Account Management Specialist to take ownership of partner success across a high-volume portfolio improving operational performance reducing churn and scaling adoption of our commercial tools.

What youll be doing

As a Mass Account Manager youll take full ownership of a large merchant portfolio and work to elevate its operational performance through strategic scalable initiatives. Youll use data to identify improvement opportunities reduce partner churn and lead the rollout of key levers such as Deals Promotions and Ads. This role is ideal for someone who thrives in an analytical environment enjoys solving challenges at scale and is passionate about building processes that help both Wolt and our partners grow sustainably.

Day-to-day in this role youll:

• Manage the operational health and performance of a large group of restaurant partners
• Monitor and improve KPIs such as availability active rate rejection rate and churn
• Design and lead initiatives that drive adoption of Promotions Deals and Ads
• Work with BI tools and dashboards to automate engagement and identify gaps
• Collaborate with cross-functional teams to improve tooling communication and outreach
• Create scalable solutions and mentor Associates on best practices

Our humble expectations

• 3 years in account management operations or growth roles
• Excellent German and English communication skills
• Strong data and process orientation
• Experience working with CRMs and BI platforms
• Proven ability to take initiative improve systems and work autonomously
• Bachelors or Masters in a relevant field

What we offer

• Key role in one of Germanys most impactful merchant-facing teams
• Ownership of scalable success strategies for thousands of partners
• Independent work in a dynamic international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Cool office in the heart of Frankfurt
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks coffee and fruits in the office
• Urban Sports Club membership subsidy
• Deutschland Ticket subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy 30 days of paid vacation

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team interviews with the hiring manager and a final practical case round.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.