Learning Manager, Delivery Services ACES Learning

The AU Delivery Services Learning team is looking for a Learning and Talent Development Manager. This position will be responsible for the strategic execution of learning and development initiatives that support core business objectives for our Delivery Services Operations teams. The Learning Manager will spearhead the development and implementation of training best practices and standards ensuring the effective execution of required training for program implementation and fostering strong partnerships with Operations team. The Learning Manager is also utilised as a lever to develop and implement standard work practices and improve safety quality and performance results with a primary focus on delivering upon core learning deliverables and programs. This is a people manager position with direct reports overseeing a team of learning coordinator across the region.

The Learning and Development team ensures all Delivery Station and Sort Center employees receive effective orientation training and coaching to meet or exceed performance goals. This involves leading training initiatives communicating standards and providing leadership across multiple sites in the Region. This role requires strong leadership skills stakeholder management prioritisation and data analysis capabilities. It also involves managing learning resources and cross-functional teams across multiple sites in the Region.

This position is regional and field-based and based out of an in-market delivery station. This position includes a monthly in-station and/or travel requirement of at least 20% between Delivery Services sites


Key job responsibilities
The primary responsibilities include:

- Lead a team of minimum 6 across the region.
- Strategically assess track and facilitate training related programs for new and current entry level employees.
- Develop our training strategy for Critical Roles such as Yard Marshals TDR or Learning Ambassadors.
- Drive adherence to standard learning solutions as well as getting feedback from the operational teams on areas of opportunity for improvement.
- Work strategically with WW teams to identify innovative learning solutions to localise training programs.
- Analyse and solve business problems with focus on understanding root causes with a operational excellence and lean mindset.
- Contribute to reporting on training activities and analyse data to drive results and learning effectiveness.
- Have the ability to be comfortable with high volume workload and not be afraid to roll up your sleeves including jumping into some of our Operations roles if needed.
- Owning Continuous Improvement Initiatives.
- Deal with pressure escalations and ambiguous scenarios.
- Support Organisational growth as part of the launch process.

Key attributes include:
- Degree in a related discipline (Business Management Human Resources Education Supply Chain/Logistics)
- Demonstrated experience in coaching and development of employees
- Prior experience working with and delivering training & information to employees
- Expertise in data analytics and visualisation as well as the ability to interpret data
- Ability to work at pace and with ambiguity
- Effective time management skills with the ability to prioritise and work to tight deadlines
- Strong communication skills across all levels of an organisation
- Experience developing & implementing department goals & strategies based on organisational strategies


- Experience in business process improvement Lean/Six Sigma a strong plus.
- Hands-on experience in project management role and delivering multiple and complex projects
- Cert IV in Training & Assessment would be advantageous
- Familiarity with LMS tools and platforms like articulate
- Demonstrated ability to influence and drive alignment among a diverse set of stakeholders and teams.
- Ability to think strategically and creatively whilst also executing operationally with high attention to detail.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.