ESIS Customer Experience Operations Representative
ESIS Customer Experience Operations Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The primary responsibility of the Customer Experience Operations Representative is processing account renewals through various systems ensuring the continuity of service to our clients is uninterrupted. The Customer Customer Experience Operations Representative will work with the Partnership Services group to ensure all account information is recorded properly in our database maintaining accurate documentation and details for the claims team to utilize during the handling process. The assigned work will span all lines of business processing varied program types.
Qualifications
Competencies:
Self-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the departments team goals
Accuracy ability to process requests with minimal errors
Excellent written and oral communication skills
Excellent time management skills
Ability to adapt to changing processes and procedures
Ability to manage multiple priorities and be results oriented
Excellent analytical and problem solving skills
Willingness to learn adapt and grow
Accepts accountability and demonstrates good business judgment
Strong PC skills including proficiency in Microsoft Business Suite and Webex
Education and Experience:
College degree preferred and/or prior insurance/industry experience
Knowledge of Salesforce system a plus
Required Experience:
Unclear Seniority
Employment Type
Full-Time
