Housing Dispute Resolution Manager
Housing Dispute Resolution Manager
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Job Description
- East Suffolk Council
- Address: Lowestoft Suffolk NR33 0EQ or Melton Woodbridge Suffolk IP12 1RT
- Salary: 44075 - 48226 per annum Band 8
- Hours: 37 hours per week
- Contract: Permanent
East Suffolk Council is an exciting place to work delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.
We currently have an opportunity to join East Suffolk Councils Regulatory Compliance Team as a Housing Dispute Resolution Manager.
About the role
You will lead and manage the strategic and operational response to housing disrepair complaints Health and Housing Safety Rating System (HHSRS) hazards and condition-related disputes with a particular focus on damp and mould. You will ensure timely legally compliant resolutions of complaints and disrepair cases in line with housing legislation the Housing Ombudsmans Complaint Handling Code and new legal requirements such as Awaabs Law.
What you will need:
You will have experience of managing staff teams or multidisciplinary working groups in social housing setting and have an in-depth knowledge of housing disrepair law HHSRS and related housing conditions standards.
A degree level education is essential as well as a CIH Level 4 or equivalent or be willing to undertake the qualification if successful. You must be committed to supporting training and development initiatives and must be flexible and willing to working outside of normal working hours.
Why work for us
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Counciltake a look at our video and hear why our employees think it is such a great place to work.
Here are some of the main benefits:
Generous leave entitlement (equivalent to 25 days a year increasing to 31 days after 5 years service plus bank holidays)
Local government pension scheme
Flexible working arrangements
Learning and development tailored to your role
A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
Discounts on mobile phones computers holiday and travel fashion and clothing health and beauty and many other products and services.
- Find more information about what we offer in ourbenefits brochure (pdf).
The majority of our teams are working in an agile way with a mixture of home and office working depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate please contact the recruiting manager listed at the bottom of this advert.
For more information
For an informal discussion regarding this post please contact Lewis Parr by emailing .
Closing date:29 August 2025.
Interview date: 17 September 2025.
How to apply
Step 1 -Read the advert and the Job Description and Person Specification (Word).
Step 3 -Complete the online application and upload your statement. Please note CVs are not accepted.
For more information check out the How to Apply section of our Career Site.
Required Experience:
Manager
Employment Type
Full-Time
