Practice Assistant BWH

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Practice Assistant - Per Diem Rotation - BWH OR Clinical Support

Job Summary

General Duties
the effective and accurate progression of a complex operating
room schedule helping patients progress efficiently and effectively throughout the Perioperative Space.
as the central communications person of the Perioperative Space for the Operating Room and PACU Departments. This position is responsible for initiating or receiving all telephone messages to and from all hospital areas and conveying information clearly and concisely.
act as the primary liaison to assist with the patient information via the Day Surgical Unit Post Anesthesia Care Unit Inpatient Floors and Intensive Care Units and Operating Room.
for maintaining a well-stocked clean and orderly work environment. Maintains par levels for all supplies for the unit including but not limited to forms and secretarial supplies respiratory value links supplies food stuffs patient controlled anesthesia supplies epidural pumps oximeter probes and EKG supplies.
a rapport and collegial relationship with nursing and clinical staff and responds to questions/requests from physicians appropriately.
be able to assist with the day-to-day non-clinical operations and environmental issues. This includes communication with various ancillary services such as Engineering and EVS Telecommunications and the Materials Management. Update onsite leadership as appropriate.
sensitive medical information and practicing strict procedures in handling confidentiality of data pertaining to patients.
all necessary individuals are notified and given copies of finalized schedules. Updates schedule and informs all appropriate personnel and areas of OR time changes.
the pneumatic tube system on a regular basis as advised if something is coming to the station to ensure proper flow of information/products.
informed of policies and procedures for emergency situations which may occur (i.e. disaster Epic downtime and outages etc.).
quality assurance activities for various procedures and devices as needed.
to float to all other areas as necessary. Is cross-trained to perform essential secretarial duties of the PACU Preop ERU and OR desks. Performs all other duties as assigned.
to assist in the training and assisting of new onboarding staff as they train and learn to effectively perform their jobs in a satisfactory manner.

Operating Room Duties
Coordinates and communicates with inpatient floors ED radiology and other pre-procedure areas and transporters to ensure that the pre-operative preparation and transportation of patients to and from areas meets the tight deadlines of the operating room schedule.

Schedules surgical add-ons in the EPIC system OR and Procedural areas for input on the operation room schedule. Must know which cases can be scheduled and during which hours the substitution of cases and the utilization of specific rooms for specific cases. Schedule emergent urgent non-urgent cases for current and next day. This includes obtaining important clinical patient information required to book the case ensuring that the correct case card is booked in the Epic system and communicating with central processing to book a case cart.

Rebooking and scheduling cases that are put on hold or canceled from the previous days due to overcapacity issues. Notifying surgeons nursing teams anesthesia teams and other involved perioperative areas that these cases are being canceled rescheduled or delayed.

Keeps nurses and physicians informed of the progress of the schedule alerts them to actual or potential delays cancelations and notifies them of expected time or room changes. This includes alerting the appropriate nursing and anesthesia staff for additions or changes made to the schedule to ensure optimum utilization of operating rooms. Also notifies team leaders and all other appropriate personnel when cases are booked changed or cancelled including but not limited to transplant teams on-call and trauma teams.

Assists OR Nurses in maintaining data affecting daily OR changes for surgery and anesthesia. Also assisting nursing staff with providing patient identification labels and wristbands as needed.

Utilization of Microsoft Word to develop and send the Overnight Facilitator Report to Nursing and Anesthesia Leadership teams. This report is generated on the night shift and sent at 5:00am. The report highlights schedule changes throughout the overnight shift as well as important factors that contribute to the flow of the next morning starts environmental issues patient deaths etc.

PACU Duties

greets patients and family members completes all admission information for them upon arrival correctly identifies each patient places correct armband and determines NPO status. Notifies appropriate nurse of the arrival of Day Surgery patients Pre-op Holding of same day admissions and/or PACU of inpatient admissions from the Main OR.
patients to beds according to the plan set forth by the Nurse in Charge. Logs in all patients into Epic promptly accurately for event times and length of stay ensuring correct statistical data and financial reimbursement.
patients charts for the next day including but not limited to printing wristbands labels and appropriate paperwork and stickers to prepare nursing staff to receive patients upon arrival to Pre-Op.
that valuables are properly cared for.
and independently updates family as to patients status changes and delays and acts as general liaison among patient family and surgical staff.
daily report from EPIC for next day reminder calls to place to all surgical patients.
all out of OR patients to their appointment destinations prior to surgery (Mammography Nuclear Medicine CT Scan Radiology).

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Experience
2-3 years of relevant experience preferred

Knowledge Skills and Abilities
- Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.

Onsite

75 Francis Street

0

Per Diem

Rotating (United States of America)

Pay Range

$17.36 - $22.75/Hourly

Grade

2

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework