Admin Services Coordinator - Neurology Clinic

University of Iowa Health Care Department of Nursing is seeking a 100% Administrative Services Coordinator to work in the Neurology Clinic.

Summary:
The Administrative Services Coordinator (ASC) supports the Department of Neurology Outpatient Clinics. This position performs daily administrative and clinical operational support duties including serving as receptionist as well as providing extensive communication with patients and external entities to manage pre-visit visit and post-visit activities. Responsibilities include coordinating patient and physician schedules acting as access navigator providing check-in duties attending patients in exam rooms and assisting with check out and scheduling follow-up appointments.

Responsibilities:

Assists with reception/patient check-in/check-out duties for the Neurology Clinic and Neuropsychology Clinic; checking-in patients and opening/closing clinics for the day.

Assists with daily staffing needs as requested by the Clinical Operations Supervisor to ensure adequate staffing is met.

Gathers patient demographics. Explain HIPPA policy and obtain patient signatures.

Obtains signatures on forms to allow patient information to be sent to insurance companies.

Refers to EPIC documents as needed to answer questions regarding patient appointments.

Directs patients to various tests and research study locations.

Orders transportation for patients through volunteer services and EPIC.

Answers phones at reception and direct calls to the appropriate services.

Enters physician referral information into EPIC as needed.

Distributes parking stickers and maintain accurate records.

Collects co-payments at time of check-in.

Performs as back-up for support staff during absences assisting with scheduling patient appointments/tests and other duties for support services schedulers as needed.

Assists patients and staff with benefits investigation and enrollment of patients into prior auth status (e.g. infusions pharmacy). This includes communicating with patients pharmacists and/or providers to gather relevant information; initiating and following through for required prior authorizations which may include pharmacy or medical authorizations; and assisting clinical pharmacy specialists or other providers with initiation of appeals when applicable.

May provide Qgenda maintenance assistance to Clinical Services Coordinator and serve as backup for Qgena-related tasks.

Performs miscellaneous clerical duties as assigned.

Performs as primary contact for the Neurology Labs by providing information and responding to inquiries gathering medical information from patients and providing information using available resources.

Prepares and administers correspondence to patients about clinic visits and research and communicates patient needs to the clinical team.

Communicates with other clinical sites internal and external and manages communications between clinical team and the various research programs as needed.

Utilizes existing resources and learns to achieve or exceed desired outcomes of current and future organizational goals/needs.

Meets or exceeds customer service needs and expectations and provide excellent service in a direct or indirect manner.

Effectively transmits and interprets information through appropriate communication with internal and external customers.

Percent of Time: 100%
PayLevel: 2B
Schedule: Monday-Friday 0800-1700 no weekends no holidays.
Location: University Campus
Benefits Highlights:Fringe benefit package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans.Complete informationregardingthe full benefits package may be viewed at: Qualifications

Bachelors Degree or an equivalent combination of education and experience

1 year experience in a medical/clinic setting.

Recent working experience with electronic health records (e.g. Epic)

Proficiency in computer software applications (e.g. MS Word Excel Outlook)

Excellent written and verbal communication skills

Desirable Qualifications

Experience with patient scheduling clinical schedule workflows or coordination of patient activities.

Knowledge of University of Iowa Health Care policies and procedures

Experience working with spreadsheets and database data entry.

Demonstrated ability to be self-directed and demonstrate excellent judgment in prioritizing multiple projects and assignments.

Application Process:In order to be considered applicants must uploada resume(under submission relevant materials)that clearly address how they meet the listed required and desired qualifications of this position.Candidatesmust uploadcopyof their educational transcriptsif they are not certified/registered as a Medical Assistant or if they have not completed a Medical Assistant Program.

Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. For questions contact Nicole Olmstead at