Operations Project Manager
Operations Project Manager
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1 Vacancy
Job Description
The Community You Will Join
Our client is seeking a diligent and dynamic Operations Manager with a distinct preference for candidates with a background as a project coordinator or project manager and a strong foundation in business and analytics to join our Airbnb Scaled Ops team. This specialized team encompasses a broad spectrum of creative and operational disciplines including vetting operations copywriting photography and video dedicated to maintaining and promoting the quality of our supply. The teams primary objective is to ensure the highest level of quality supply on our platform.
The Difference You Will Make
The Operations Manager will work closely with our Education & Quality and Supply Operations teams on testing incentives and initiatives across Experiences and Services. The ideal candidate will excel in managing projects coordinating across multiple stakeholders and creating and managing workflows to ensure the timely resolution of issues and contribute to closing feedback loops with hosts. As a part of Airbnbs ongoing eorts to enhance operational eciency and customer service this individual will play a key role in supporting workflow optimization and data-driven decision making. The ideal candidate will be self-driven detail oriented and excel in delivering creative solutions despite changing constraints. A collaborative attitude empathy and a resolute focus are essential qualities.
Responsibilities
Lead and coordinate operational projects ensuring milestones deliverables and timelines are achieved.
Organize and synthesize survey feedback extracting actionable insights to drive operational and customer-focused improvements.
Design implement and optimize workflows and business processes.
Maintain clear communication and seamless collaboration between Account Managers Business Operations Analytics and other cross-functional partners.
Manage closing feedback loops with hosts enhancing engagement and satisfaction.
Ensure thorough documentation and integration of new processes into team workflows.
Track and report on project progress using metrics to inform adjustments.
Support operational continuity by managing bug reporting and resolution post-deployment.
Maintain transparent and accountable records of workflows decisions and outcomes.
Requirements & Skills
2-3 years of direct project management or project coordination experience ideally within business operations or analytics-focused environments.
Bachelors degree or equivalent required.
Proven experience in driving operational projects from initiation to completion.
Strong analytical skills: ability to synthesize data identify trends and create actionable recommendations.
Exceptional organizational skills including developing systems for time-sensitive work.
Procient with Google Suite; experience with Airtable SQL Salesforce CRM or similar tools is a plus.
Expertise in Excel and Google Sheets.
Ability to work in a fast-paced deadline-driven setting.
Excellent prioritization multitasking and time management skills.
Strong communication and stakeholder management abilities.
Collaborative and solution-focused mindset.
Passion for hospitality and delivering world-class experiences and services to a global audience.
Required Skills : Project Management
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Employment Type
Full-time
