IT Manager
IT Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The IT Manager oversees end-user services local infrastructure application operations and IT security for Zai Lab US. This role ensures continuity of services aligns IT operations with corporate goals and integrates robust security and privacy practices into all aspects of IT service delivery. This role is based in our South San Francisco CA office and may work across several time zones.
Operations & Infrastructure
- Manage daily operations of the US IT Services function including handling service requests incidents and escalations to ensure timely resolution.
- Ensure consistent deployment of client device technologies aligned with global IT standards.
- Ensure adherence to Service Level Agreements (SLAs) with a focus on user satisfaction.
- Manage hardware/software procurement installation and maintenance.
- Support business continuity through disaster recovery planning and testing.
Security & Privacy
- Enforce IT security policies protocols and procedures.
- Conduct regular security audits and risk assessments; implement mitigation strategies.
- Lead local incident response planning and execution including breach investigations.
- Monitor network activity and implement continuous security controls.
Project & Vendor Management
- Partner with business units to deliver scalable validated infrastructure solutions.
- Manage IT projects from planning through execution ensuring alignment with business goals.
- Serve as primary liaison with IT vendors ensuring cost-effective and secure solutions.
- Track and report departmental budgets and expenditures.
Service Management & Training
- Improve IT service management processes with a focus on improving day-to-day operational efficiency.
- Develop and deliver end-user training programs.
- Manage IT onboarding and offboarding processes.
Qualifications :
REQUIRED
- Bachelors degree in computer science information technology or related field with 5 years of IT experience; or equivalent combination of education training and experience.
PREFERRED
- Experience in pharmaceutical biotech or life sciences industries.
- Excellent knowledge of IT service framework methodology e.g. ITIL etc.
- Strong understanding of ITIL cybersecurity frameworks and cloud technologies.
- Strong vendor management and project leadership skills.
- Experience with MS O365 system related configuration and troubleshooting analysis.
- Thorough knowledge of Infrastructure hosting networks and cloud computing.
- Knowledge of data protection operations and legislation (e.g. GDPR).
- Ability to work independently and manage multiple projects
- Able to prioritize tasks in a quickly evolving environment
- Excellent communication organization and problem-solving skills.
- Maintains the highest standards of integrity and ethics.
Additional Information :
The pay range for this position at commencement of employment is expected to be between $139K and $155K/year; however base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
At Zai we are proud of the gender diversity of our company and our promotion of women in biotech. We have achieved gender base pay equity at all levels 58% of our employees are women and 54% of our management positions are held by women. We are committed to the health of patients and our planet. Thats why our environmental protection social responsibility and corporate governance strategy called Trust for Life is integrated within our business.
Disclaimer: This description is not intended to be construed as an exhaustive list of duties responsibilities or requirement for the position. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or based on disability.
Zai Lab is committed to protecting the privacy and security of the information we collect and to being transparent about the purposes for which we use your information. We have a Privacy Notice which sets forth our policies and practices for handling the information we collect and use in the employment context. Privacy Notice available upon request.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
