Customer Service Representative (E-Commerce Shopify) -
Customer Service Representative (E-Commerce Shopify) -
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1 Vacancy
Job Description
Position : Customer Service Representative
Work Hours (Client) : Training Schedule and Working Hours (First 2 Weeks):
2:00 PM 10:00 PM (Philippines Time)
(This schedule applies only during the initial two-week training and onboarding period.)
Company Standard / Regular Working Hours (Post-Training):
4:00 AM 12:00 PM (Philippines Time)
(These will be the ongoing standard working hours after training is completed.)
Pay Range : $1000 - $1400 USD/month (varies based on skill set and experience level)
Location of Search : Philippines South Africa
Work Location : REMOTE
Company/Client Overview:
We are a leading Australian distributor of premium pet products preparing to expand our eCommerce presence into the New Zealand market. As we continue to grow we are looking for a Customer Service Representative who is passionate about delivering outstanding service via email and chat. If youre a Shopify-savvy problem-solver with a love for pets and eCommerce this could be the perfect role for you!
Duties and Responsibilities:
- Provide email and chat-based customer support for the New Zealand market.
- Manage customer inquiries through email and social media inboxes ensuring accurate and friendly responses.
- Troubleshoot issues related to orders deliveries product information returns and more.
- Maintain professionalism and consistency while aligning communication with the brand s tone.
- Escalate complex or sensitive issues appropriately and collaborate with internal teams for resolution.
- Identify and report recurring customer concerns to help improve processes.
- Stay informed on product knowledge and promotions to offer relevant and accurate support.
Minimum Requirements:
Language requirement: Excellent English Communication Skills
Education: Bachelors Degree (ideally)
Experience: 2 years of related experience
- Minimum 2 years of experience in customer support roles with international eCommerce brands.
- Proven Shopify experience this is essential.
- Exceptional written English communication skills with a professional empathetic tone.
- Previous experience in email/chat-based customer service is highly preferred.
- Experience covering UK or international hours is an advantage.
- Strong problem-solving skills and ability to work independently.
- Dependable home office setup with reliable internet and a quiet distraction-free environment.
- Bonus: Familiarity with logistics eCommerce platforms or pet-related products.
Employment Type
Full-time
