May work with highly complex or high profile groups when financial impact will be significant.
Assigns all events turned over to Event Planning team.
Participate actively in the catering menu development process.
Attend Conference & Event Management meetings (daily coordination meeting 10-day review room block review etc.) in the absence of the Conference & Events Manager
Responsible for turned opportunities function space and group room blocks. Maintains these inventories to maximize customer satisfaction and revenue opportunities.
Effectively manages customer budgets to maximize revenue and meet customer needs.
Follows all standards policies and procedures (Core Deliverables P&Ps etc.) for the Conferences & Events team.
Prepare EOs as per discussion with customers ensuring that all details are recorded to enable smooth execution of the event by the Operations team
Review all EOs prepared by direct reports to ensure conference and event details are recorded clearly.
Reviews staffing levels to ensure that guest service and planning needs are met.
Leads execution of activities to support the Conferences & Events strategy.
Works with team to review scheduled events and troubleshoot potential challenges/conflicts; communicates these (as necessary) with the appropriate hotel departments.
Leads discussions to review event complexity and proactively avoid service challenges and failures.
Ensures the hotel is apprised of all groups that will impact hotel operations.
Qualifications :
Bachelors Degree
Minimum 2 years of experience in a similar role
Excellent reading writing and oral proficiency in English language
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