Head of Product Marketing and Customer Insight
Head of Product Marketing and Customer Insight
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Job Description
Were looking for a strategic and commercially-minded Head of Product Marketing and Customer Insight to lead customer proposition development embed insight across the business and drive successful go-to-market strategies. Sitting within the marketing team this high-impact leadership role helps shape business decisions through a deep understanding of customer needs.
Youll be equal parts strategist and storyteller turning insight into action and helping us communicate the value of our products from credit scores and reports to fraud protection and beyond.
Youll lead research programmes that ask the right questions and deliver clear actionable findings. Youll monitor market trends and competitor activity to keep us relevant and ahead of the curve.
Managing a team of product marketers proposition and user researchers and insight specialists youll ensure the voice of the customer is heard and acted upon across the organisation.
This is a hybrid role based in our London (Victoria) office.
Qualifications :
- Proven experience in digital product marketing customer strategy or product management in a service oriented organisation
- Strong track record of shaping product propositions and go-to-market strategies in customer-facing businesses.
- Deep expertise in driving insight generation and application from qualitative research to brand measurement.
- Experience leading and mentoring high-performing teams.
- Outcome-focused with the ability to balance strategic outlook with executional delivery.
- Deep understanding of customer needs market trends and the role of brand in driving business growth.
- Strong storytelling positioning and messaging development skills.
- Excellent collaboration and stakeholder management skills in matrixed environments.
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
