Incident Manager (m/f/x)
Incident Manager (m/f/x)
Posted on :
08-08-2025
Employer Active
1 Vacancy
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Job Description
- Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management
- Designing managing monitoring and orchestrating incident operations processes including across multiple departments
- Establishing and following up on quality improvement measures (service improvement process CIP)
- Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses
- Targeted communication and reports to management
Qualifications :
- Successful completion of a technical degree or comparable further training
- Knowledge of IT production and IT operations in a bank and familiarity with ITIL standards ideally proven by ITIL certificates
- Strong agile mindset and willingness to work cooperatively including in interdisciplinary teams
- Customer solution and service orientation paired with conceptual analytical and communication skills
- Willingness to participate in on-call duty to quickly resolve disruptions within the scope of the role
- Very good written and spoken German and English
Additional Information :
- Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
- Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
- Enjoy an office in a great location in the middle of Munich or Prenzlauer Berg a vibrant district surrounded by an exciting array of restaurants cafs and convenient amenities
- Be productive with the latest hardware and tools
- Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
- Learn and experience German culture first hand by joining our free German language classes
- (International) relocation support
- Flexible vacation policy and the opportunity to work from abroad
- Benefit from an attractive compensation package and from the company pension scheme
- Monthly contribution of 25% for the Deutschland Jobticket
- Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Department / Functional Area
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