Service Advisor
Service Advisor
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Job Description
At Infiniti Rosevillewe pride ourselves on providing an award winning level of service. We are a local family owned business in operation since 2001. We employ passionate motivated honest team members with integrity that encompass our Expect More brand. If you are looking to join a successful stable company with unmatched service facility reputation pay plans benefits and a work environment built to support our team through growth. Then this might be the place for you.
The advisor position has a pay scale consisting of the following elements and ranges. Wages include base hourly compensation of between $15.50 and $17.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if not sales are made) without any upper limit other than sales performance.
Benefits
- Medical Dental and Vision insurance
- Available Supplemental Insurance
- 401K with Employer Contribution
- Paid Vacation
- Paid Sick Pay
- Six Paid Holidays for many job categories
- Tenure Recognition
- Company Picnic & Holiday Party
- Manufacture Recognition Programs
- Clean Safe Work Environment
- High Speed Internet / Wifi
- Latest Technology
- Helpful Supporting Staff
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Unclear Seniority
Employment Type
Full-Time
