IT Help Desk Specialist
IT Help Desk Specialist
Posted on :
08-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-08-2025
Job Description
Were looking for an IT Help Desk Specialist to support our nationwide workforce. Based out of one of our core offices this role will provide both remote and on-site technical support across multiple systems and devices. Youll be key in maintaining secure and stable IT operations for our employees with a strong focus on troubleshooting onboarding and infrastructure support.
What Youll Do:
- Support office network infrastructure and security systems; travel occasionally to offices and job sites.
- Install and troubleshoot network equipment such as switches firewalls and access points.
- Set up and maintain physical security systems including cameras and access control.
- Provide hands-on support for users and devices during site visits.
- Respond to and manage support requests via phone email or ticketing system; prioritize and troubleshoot hardware software and network issues.
- Deliver new hire onboarding including account setup app access VPN configuration and user training.
- Diagnose and resolve issues with Microsoft 365 Azure Windows OS and other approved applications.
- Set up and deploy laptops desktops mobile devices and peripherals per company policy and security standards.
- Track IT assets manage inventory licenses and maintain documentation.
- Work with the IT Director to develop and implement policies including security protocols and best practices.
- Support a primarily remote workforce both remotely and on-site to ensure consistent access to IT services.
- Perform regular system maintenance updates and backups; ensure infrastructure stability and security.
- Follow up with new employees and provide remote training on tools and cybersecurity awareness.
- Maintain detailed help desk records of support requests resolutions and asset tracking.
- Participate in IT projects including system upgrades migrations and deployments as needed.
The Experience Were Looking For:
- 3 years in an IT support or help desk environment ideally supporting remote/hybrid teams
- Strong knowledge of Microsoft 365 Azure and Windows OS
- Familiarity with tools like Microsoft Intune or other device management platforms
- Excellent troubleshooting communication and time-management skills
- Ability to work independently and interact with users at all levels of technical skill
Additional Requirements:
- Able to travel up to 20% to support office locations and job sites
- Associates degree in IT or related field (or equivalent experience)
- Must pass pre-employment drug screening and background check
- Valid drivers license with a clean driving record
Bonus Points for:
- Experience in configuring network devices (switches firewalls access points)
- Hands-on experience with surveillance or access control systems
- Prior IT support experience in construction utilities or field-based industries
Why Join RMS Energy:
Were not just another power services company. Were a tight-knit mission-driven team that values safety teamwork innovation and continuous growth.
- Competitive Compensation Overtime potential and merit-based raises
- Flexible Work Environment Enjoy autonomy and adaptable scheduling where applicable
- Full Benefits Medical dental and vision coverage fully paid for employees starting the month after hire
- Steady Employment &Career Growth Be part of a fast-growing company with promotion potential
- 401(k) with Company Match Traditional & Roth options free investment guidance
- Top-Tier EquipmentProvided to support you in the field
- Compensated Travel Time plus Per DiemEarn while seeing new places
- Education Support Paid training certifications and industry memberships
- Generous PTO Paid vacation holidays and sick leave
- Employee Assistance Program Legal financial and mental wellness support
Want to be part of something meaningful
Apply todayand join a team wherePeople Purpose and Powercome together your future starts here.
RMS Energy is an Equal Opportunity Employer. We believe diverse teams drive better outcomes and were committed to creating an inclusive environment where all employees feel valued and empowered.For more information about RMS Energy please visit.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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