Payment Escalation Specialist
Payment Escalation Specialist
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Job Description
What You Will Do:
Work within strict SLAs to ensure customer issues are investigated and resolved professionally appropriately and efficiently.
Actively work with Customer Support Managers to review data and trends to improve service levels.
Proactively build great working relationships with key colleagues of all levels of the organization
Ensure that all customer disputes are resolved in line with House Rules. Liaise with line managers with appropriate authority to resolve disputes.
Support administrative tasks within the team
Undertake additional tasks contributing to the Customer Support team as needed or requested
Ensure effective communication channels exist across the Customer Support team
Create a fun and consistent working environment for the team
What You Will Need:
At least 6 months of Customer Support experience required.
Excellent verbal and written communication skills
Must be available to work nights holidays and weekends.
Ability to multitask.
Gives quick and effective speed of service.
Able to handle complaints and challenging situations in a calm and patient manner.
Ensures high standards show initiative proactivity and professionalism.
Flexibility to perform different tasks and follow procedures correctly.
Has the drive and enthusiasm for personal development.
Must be able to work independently with minimal supervision.
Must be confident in ones ability to assess situations and make informed decisions.
Ability to manage a diverse range of activities and effectively prioritize responsibilities.
Ability to obtain and/or be eligible for work authorization regulatory licensing (where applicable)
You will need to complete a background check and drug screen successfully
Essential Functions/Exposures:
Must be able to sit for extended periods
Must be able to type and talk on the phone for extended periods
Regular attendance in the office
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casinos employment process finalist candidates will be required to complete a drug test and background check upon offer acceptance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
