Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Ketterhagen Motor Sales Inc is looking for an experienced Service Manager!
Ketterhagen Motor Sales Inc. is a family-owned Ford dealership in Whitewater WI with over 105 years of trusted service to the local community. We pride ourselves on a supportive team-oriented work environment where employees are valued and encouraged to grow. If youre looking to build a career with a company that treats both its customers and staff like family wed love to have you join our team.
By working at a Ford dealership you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Service Manager Compensation and Benefits:
Competitive Pay
Simple IRA
Paid vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
- No weekend hours
Service Manager Responsibilities:
Assist customers in servicing repairing and explaining each service needed
Understanding customers requirements and concerns; matching requirements and concerns to various service options
Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle
Staying updated on new products features accessories and attending product training as required
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
Supervise all service department personnel as well as monitor their performance in servicing customers
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Service Manager Requirements:
Strong focus on providing excellent customer service
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to work in a fast-paced environment
Basic computer skills
Positive friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
